Customer Service Rep

Job Description

Salary:

Customer Service Representative duties and responsibilities

A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:

Providing introductory information to new customers

Ensuring that customers are satisfied with products or services

Following up with clients or customers to check that they’re still satisfied with any purchases

Letting customers or clients know about additional products or services

Determining the quickest, most effective ways to answer a client’s or customer’s questions

Escalating queries and concerns

Troubleshooting common issues with a product or service

Working with a team of CSRs and other departments to find appropriate solutions

Their job is to maintain a professional, positive manner when talking with customers in-person, over the phone or by email. They may also need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty.