Ticketing Director

Job Description

About Relentless Beats

Born from the desire of founder Thomas Turner to bring underground music to Arizona, Relentless Beats has climbed the ranks to be recognized as one of the Southwest's most prolific independent promoters. From club shows to music festivals, Relentless Beats now produces over 400 events a year, featuring close to 500 unique artists in states that include Arizona, New Mexico, Hawaii, and Texas. Marquee events include Goldrush Music Festival, PHXLIGHTS, Body Language, DUSK, Decadence AZ, and several concert series featuring some of the globe's biggest acts.

About the Ticketing Director Position

The Ticketing Director will oversee and manage aspects of ticketing, box office, and other front-of-house operations in which Relentless Beats is solely responsible for concerts and events, ensuring that the guest experience is outstanding. Primarily this includes ticketing and box office, and includes upgrades, fan services, and merch. This role requires a strong background in venue management, and operations management, along with exceptional leadership and communication skills. In addition, the team member in this position ideally LOVES music and live events!

Key Job Responsibilities

Setup of all required ticketing information such as inventory, pricing, offers, among other information for each event in which Relentless Beats is ticketing. Alternatively, this may include communicating such information to respective venue partners who are responsible for their own ticketing.

Monitor and maintain event inventory, scaling, offers, descriptions, and product types throughout an event promotion period.

Advance and settle artist and Relentless Beats merchandise operations.

Develop and implement strategies to ensure the smooth running of front of house operations such as box office, fan services and merch for all concerts and events.

Oversee the planning and execution of ticketing and entry, fan services, and upgrades when appropriate.

Oversee and direct merchandise sales, both at in-person events and online.

Coordinate with other departments such as marketing, production, and finance to ensure seamless integration of front of house operations with other event functions.

Monitor and manage budgets related to front of house operations and identify cost-saving opportunities.

Provide leadership and direction to the front of house team, including hiring, training, scheduling and performance management including a layer of supervisors and managers, within each respective sub-department.

Maintain a high level of customer service and satisfaction for all guests.

Understands safety requirements; takes action to establish and maintain a safe workplace.

Supervisory Responsibilities

Assist with hiring and training staff to work within the department.

Manage department scheduling.

Assists with managing staff pre and post-event.

Organize and lead department; monitor operating requirements, assign schedules and duties to employees.

Provide staff with direct performance feedback; follow up on work results regularly with employees during their shift.

Ensures that employees assigned to team perform duties in compliance with company policies and applicable regulations.

Knowledge, Skills & Abilities:

Excellent interpersonal, written and verbal communication skills.

Willingness to work a flexible schedule including nights, weekends and occasional holidays.

Highly motivated to contribute to an atmosphere in which people work together with enthusiasm and efficacy to produce outstanding results.

Lead by example and work collaboratively.

Great time management skills.

Strong organizational and problem-solving skills.

Ability to manage multiple projects at one time.

Sharp listening skills and empathetic outlook.

Ability to work in a fast-paced, dynamic environment.

Willingness and ability to travel.

Schedule Requirements:

This position will work varying days and times based on operating needs and events. Daytime, in-office hours will be required in addition to evening, weekend and holiday availability to work at live events.

Minimum Education and Experience:

Bachelor's degree in business management, hospitality or a related field preferred.

2+ plus years of experience in live entertainment operations.

Prior leadership experience within the entertainment industry (2+ years preferred).

Working knowledge/familiarity with ticketing, merchandise, and concessions POS systems; ability to train others to be proficient as well.

3+ years of customer service experience required.

Physical Requirements:

May experience drastic temperature climates on job sites.

Ability to tolerate loud noise levels and busy environments.

Ascending/descending stairs

Moving self in different positions to accomplish tasks in various environments.

Remaining in a stationary position, often standing. or sitting for prolonged periods.

Communicating with others to exchange information.

Repeating motions that may include the wrists, hands, and/or fingers.

Assessing the accuracy, neatness and thoroughness of the work assigned.

Lifting objects up to 25 lbs.

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