Remote It Customer Service Representative at My Wireless Corner

Job Description

My Wireless Corner in Miami, FL is looking for one remote it customer service representative to join our team. We are located on 3164 Nw 72nd Ave. Our ideal candidate is self-driven, punctual, and engaged. We are seeking a highly skilled and customer-focused Remote IT Customer Service Representative to join our team. As a Remote IT Customer Service Representative, you will provide exceptional technical support to our customers via phone, email, and chat. You will troubleshoot and resolve technical issues related to our software and hardware products, and provide guidance and solutions to customers in a timely and professional manner.

Benefits

We offer many great benefits, including free early access to your pay through Homebase

Competitive salary and benefits package

Ongoing training and professional development opportunities

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

Responsibilities

Answer customer inquiries and provide technical support via phone, email, and chat

Troubleshoot and resolve technical issues related to software and hardware products

Document customer interactions and issue resolutions in our CRM system

Collaborate with internal teams to resolve complex technical issues

Stay up-to-date with product knowledge and technical training

Meet or exceed customer satisfaction and productivity targets

Qualifications

2+ years of experience in IT customer service or technical support

Strong technical knowledge of computer hardware, software, and networking

Excellent communication, problem-solving, and analytical skills

Ability to work independently in a remote environment

High school diploma or equivalent required; Bachelor's degree in Computer Science or related field preferred

Work Environment:

Remote work from anywhere in the USA

Flexible scheduling with some evening and weekend work required

Reliable internet connection and dedicated workspace required

If you are a motivated and customer-focused IT professional with excellent technical skills, we encourage you to apply for this exciting remote opportunity! We are looking forward to receiving your application. Thank you.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $35.00 - $49.00/hour.

Learn more about us at

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