User Experience Researcher

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**Job#: 2027846**

**Job Description:**

We seek a User Experience Researcher to lead a team of designers working

on innovative digital experiences. The ideal candidate will analyze

customer behaviors, set up and lead research with internal and external

users, identify opportunities to solve problems and create cohesive,

best-in-class experiences for our customers. You and your team will

define early concepts, collect VOB and VOC, articulate end-to-end

experiences, and craft elegant design solutions to create a coherent

user experience vision across customer journeys.

What You Will Do:

* Lead the entire design process of our digital products & services,

from initial research, ideation, conceptualization, and design, to

testing and validation.

* Plan and conduct primary and secondary research. Synthesize research,

build insights, reframe problems, and provide recommendations that

enable our teams to generate and iterate on new solutions.

* Develop and articulate best practices for UX research within product

development activities with product teams, stakeholders, and external

partners

* Be an integral member leading user research activities for our

digital products and services, involved in initial discovery, ideation,

conceptualization, and design, to testing and validation.

* Apply Human-Centered Design and Service Design Thinking approaches to

guide the discovery and production of low-fidelity and high-fidelity

deliverables.

* Plan and co-facilitate workshops internally and externally. Manage

approaches that identify and solve complex problems.

* Create project deliverables such as low and high-fidelity UI

prototypes, design using a Design System, discussion guides for

research, insights reports, and presentations, among other materials

relevant to the client challenge.

* Coordinate work activities with your digital team, business teams,

and other IT services as required.

Preferred Qualifications:

* Proven experience and knowledge in implementation and facilitation of

the overall design process, using a variety of methodologies like

Process Mapping, User Journey Mapping, User Story Mapping, Wireframing,

UI prototyping, User Testing, etc.

* Experience with industry-standard design and research tools (Adobe

CC, Sketch, Figma, InVision, User testing, etc.).

* Experience designing, building, and managing a Design System across

our eco-system of products and services.

* Strong communication and organizational skills with the ability to

deal with ambiguity while juggling multiple priorities.

* Experience with Agile and SAFe methodology for creating teamwork and

analytics product. Fluent in Azure DevOps, Jira, and Confluence.

* Experience with creating a project vision, execution, and overall

quality.

* Experience planning and conducting user research and user testing

sessions, including moderator guides to generate artifacts from

synthesis.

* Experience advocating a User Centric Design approach that helps

understand our users needs, pain points, and desires.

* Experience in designing responsive digital products, with a strong

focus on mobile, both native and hybrid.

* Experience with workshop planning and facilitation.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or

allow discrimination on the basis of race, color, religion, creed, sex

(including pregnancy, childbirth, breastfeeding, or related medical

conditions), age, sexual orientation, gender identity, national origin,

ancestry, citizenship, genetic information, registered domestic partner

status, marital status, disability, status as a crime victim, protected

veteran status, political affiliation, union membership, or any other

characteristic protected by law. Apex will consider qu lified applicants

with criminal histories in a manner consistent with the requirements of

applicable law. If you have visited our website in search of information

on employment opportunities or to apply for a position, and you require

an accommodation in using our website for a search or application,

please contact our Employee Services Department

at[[emailprotected mailto:)or844-463-6178.

*Apex Systems is a world-class IT services company that serves thousands

of clients across the globe. When you join Apex, you become part of a

team that values innovation, collaboration, and continuous learning. We

offer quality career resources, training, certifications, development

opportunities, and a comprehensive benefits package. Our commitment to

excellence is reflected in many awards, including ClearlyRateds Best of

Staffing in Talent Satisfaction in the United States and Great Place to

Work in the United Kingdom and Mexico.*

VEVRAA Federal