Security Supervisor

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Job Specific

Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers

Performs Security Department training related activities

Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities

Oversees access control activities at all facility employee entrances, ensures that only authorized individuals enter

Ensures maintenance of visitor sign-in/out logs and issuance of temporary passes to visitors/vendors

Oversees inspection of all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials

Oversees verification that all materials leaving facilities are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized

Maintains signature lists of Management personnel authorized to sign package removal passes

Supervises/Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution

Prepares necessary maintenance requests for safety related maintenance requirements

Supervises/Monitors CCTV cameras, radio communications, and Fire Control Computers

Documents all security related issues and assistance provided in appropriate Security reports

Oversees lost and found activities in accordance with hotel policies

Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy

Monitors and ensures compliance to hotel key control policies by all employees

Interacts with guests in a courteous and professional manner

Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence

Investigates breeches in security and guest and employee accidents

Questions witness' to incidents, examines incident scenes, gathers evidence/ data to assist in determination of cause and identification of areas where corrective actions are indicated

Performs lock interrogation operations whenever necessary as part of departmental incident investigation

Assists in periodic locker/wardrobe bag inspections

Assists Director in performance of periodic safety and security inspections

Works closely with LHUSE Risk Manager to identify areas of potential loss/liability

Assists Director and Risk Manager in development of loss prevention procedures/policies

Completes all daily reports in accordance with the Safety Security Manual

May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles

May assist in the distribution of employee paychecks

May assist in obtaining materials from Storeroom areas during non-operating hours

Ensures that all after hour storeroom entries are documented, and that the reason for entry is indicated and that proper requisitions are obtained for all items removed

Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies

Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications

Associates Degree or equivalent

Excellent observation, communication, guest service and report writing skills

Minimum three + years previous Security supervisory experience in large convention hotel

Possess, Class "D" Security license and CPR and First Aid certification, or ability to obtain

Ability to speak, read and write English fluently

Able to work a flexible schedule, including weekends and holidays

R0063210