Client relations

Job Description

"At the Animal Medical Center, we strive for excellence in pet health care, while exceeding our client's expectations in a Christ-centered environment"

Fast-paced, state-of-the-art, veterinary hospital in Hattiesburg, MS, is seeking an outgoing, highly motivated customer service representative with exceptional people skills to join our client relations team. As a team member at Animal Medical Center, you will be representing a well-established veterinary practice committed to excellence.

APPLY FOR THIS POSITION ONLY IF :

We are hiring for our closing shifts, please apply only if you can work the closing shifts of 12:00 p.m. - 9:00 p.m. and work on Saturday and Sunday

You are looking to be challenged and grow in a career not just to have a job

You are friendly, enjoy people and want to come to work

You can think through situations and use good judgement in stressful situations

You want to join a team that what we do matters!WHAT ARE THE DUTIES OF A CUSTOMER SERVICE REPRESENTATIVE?

As a customer service representative you will continue to establish excellence in pet healthcare by:

Answering multiple telephone lines with proper Animal Medical Center greeting, in a cheerful tone

Directing phone calls to proper team members and ensuring messages taken are followed through

Accurate filing

Learn and utilize Cornerstone veterinary software for invoicing

Work closely and respectfully with other team members in the veterinary practice to ensure a positive client experience

Organize and maintain cleanliness in the front reception area (retail, coffee station, bathroom, and front desk)

Educate pet owners about Animal Medical Center services and products according to the standards of Animal Medical CenterWHAT SKILLS DO I NEED?

At Animal Medical Center, we strive to exceed our client's expectations by providing excellent service. Skills you would need for this position are:

Excellent customer service skills both written and verbal

Love people as much as you love pets

Available to work on weekends (Saturday and Sunday between the hours of 8:00 a.m. - 11:00 p.m.) and holidays

Available to work closing shift within the hours of 12:00 p.m. - 9:00 p.m. Monday - Friday

Access to internet to receive schedule and communication emails from Animal Medical Center

Able to move from sit to stand frequently. Be able to lift up to 40 pounds.

Be a career minded individual looking for a profession in veterinary customer servicePreferred skill is previous veterinary experience, however, it is not required

WHAT ABILITIES ARE IMPORTANT FOR THIS POSITION?

Professional and courteous

Flexible

Willingness to learn

Attention to detail

Adherence to procedures and protocols

Works well in the team environment

Self-starter and able to work with minimal supervision

Works well with time goals

WHAT OTHER THINGS DO I NEED TO KNOW?

All applicants must be authorized to work in the United States now and in the future

Hourly pay is commensurate with experience

The work schedule can be demanding: closing shifts, weekends, and holidays

Dependability and being flexible is essential

Benefits for full-time team members include:

Medical insurance

Supplemental insurance for dental and dental

Vacation pay

Team member veterinary discount

401K

Uniform allotment

Upon conditional offer of employment, you successfully complete a drug screen and background check

Due to the number of telephone calls inquiring on application status, we are not able to return every phone call. Be assured that we review every application received. You will either receive a telephone call for a phone interview or an email referring to why your application has not gone further in the application process. If you do call about your application status, a message will be taken and forwarded to the proper personnel, however, a follow up phone call cannot be guaranteed.