Technology Specialist - Server/Desktop/Network Support

Job Description

Salary: $24.00 hourly

Who we are:

We are Managed Service Provider (MSP) in IT. We provide Technology Department services for other businesses! We do all that is technology.

The Workplace:

Twintel is a fast-paced tech company with a highly motivated team of IT professionals. With a focus on success, our highly collaborative environment affords a great space for growth and long-term development. Twintel has achieved industry recognition in the following areas:

· Certified Great Places to Work company

· Forbes Technology Council Members

· Back-to-back INC 5000 recipients

· SOC 2 Type 2 Compliant

About the Job:

We are looking for an experienced IT professional eager to advance their career in the Managed IT Services space. The ideal candidate will be an excellent communicator with a track-record of reliability through hands-on experience in the technology support industry!

This position is a perfect opportunity for candidates with Managed Services experience to leverage their experience and grow in the field of IT.

Hours: M - F: 8:00am to 5:00pm

Hourly Wage: $24.00 per hour

Medical Benefits: Employer Contributed Medical and Dental coverage plans available

Vacation: Paid Holidays and Entitled to Paid Time Off

Retirement Plan: 401k matching

Other Benefits: Mobile Phone Stipend available

What you'll do:

· Prioritize and manage support tickets

· Provide over-the-phone, technical support to our managed business partners.

· Communicate with non-technical users and assist them with technical issues.

· Diagnose, configure and troubleshoot PC, Mac, and network infrastructure issues.

· Install, configure, troubleshoot and update desktop workstation devices and desktop productivity applications on Microsoft Windows and Mac OS workstations.

· Implement, Manage and Support Windows Server environments.

· Oversee internal and client-related projects

· Manage customer onboarding tasks

· Collaborate with staff to develop technology solutions for customers.

· Interface with vendors to facilitate a seamless support experience with managed business partners.

· Work on-location for clients as needed.

Technical Knowledge

· Network, Desktop and Server Troubleshooting

· Microsoft Active Directory

· Microsoft Office 365

· Windows Networking

· Layer 2 and Layer 3 Switching

· Firewall Implementation and Management

· Virtualization (Hyper-V and VMWare)

· IP Phone Systems

Job Requirements

· High School Diploma required.

· AA or Bachelor's Degree a plus.

· 2+ years of IT Support Experience is desired.

· Microsoft Certifications are a PLUS (MCSA/MCSE).

· Cisco Certifications are a PLUS (CCENT/CCNA).

· CompTia certifications are a PLUS (A+/Net+).