Robert Young Center - Office Support Technician, New Horizons

Overview:

Robert Young Center - New Horizon's, Muscainte, IA

Office Support Technician

PRN / As Needed

This position is responsible for providing a variety of office support services.

The work involves responsibility for clerical and office functions requiring detailed knowledge of procedures; as well as performing routine and varied clerical functions including reception, scheduling, and insurance verification. The work includes word processing, answering telephones, data entry, and interacting with clients and the general public. The position requires a “customer friendly” service orientation in a behavioral health setting utilizing the Robert Young Center’s Trauma Informed Care Guiding Principles.

Why UnityPoint Health?

Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit to hear more from our team members about why UnityPoint Health is a great place to work.

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Responsibilities:

Reception/Office Support

Answer the telephone promptly and direct calls to the appropriate staff.

Greet clients and the public; ascertain the purpose of their visit and direct them to the appropriate staff or location.

Assist clinical staff with clerical requests.

Order and replenish office or clinical supplies.

Registration

Accurately and thoroughly collects and records client demographics into electronic medical record.

Enter insurance and financial data into electronic medical record and pull down to all open programs.

Scan insurance cards.

Explains registration paperwork to client and obtains required signatures on documents.

Collects copays and other self-pay balances and writes receipts.

Obtains any releases of information applicable.

Scheduling

Schedule Diagnostic Assessments or Psych Evaluations for new clients.

Schedule follow-up appointments for active clients.

Prepare appointment schedules and paperwork for providers.

Review upcoming appointments for accurate alerts, funding, and missing documentation

Verify demographic information at each visit and update as necessary.

Maintain accurate records of all appointments kept, missed, or cancelled in the scheduling module.

Charge Entry

Verify Medicaid eligibility for active clients

Notify Patient Accounts of any insurance changes

Enter charge/contact notes for clinical staff to correct funding source

Update group rosters and enters group census

Reconcile charge entry for accuracy

Qualifications:

Education:

High school diploma or equivalent.

Experience:

Experience in admitting, registration, and/or insurance verification or other office setting in a hospital, preferred.

License(s)/Certification(s):

None

Knowledge/Skills/Abilities:

Skills in the operations of computers and other office equipment including Microsoft Office

Communication skills both written and verbal

Customer Service Focused

Permanent