Underwriting Services Representative

Underwriting Services Representative

Location: Wilkes-Barre, PA

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is expanding throughout the United States, and we’re looking for talented individuals to join our team and establish a rewarding career with us.

Our success is founded on our strong reputation, and we have received an A+ “Superior” grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you’re looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

Benefits:

Generous vacation and sick time

Closed on all major holidays

Hybrid work schedule: Three days in the office, two days from home

Healthcare benefits begin on your first day of employment

401K with company match and profit sharing

Tuition reimbursement after six months of employment

Discover opportunities to advance your career

Be part of Berkshire Hathaway Inc., one of the world’s most admired companies

Responsibilities

The Underwriting Services Representative is responsible for communicating over the phone and via webchat with agents regarding policy specific questions and processing policy changes from these channels of communication.

Answer agent’s questions and process policy changes within your authority, while on the phone or chatting with an agent

Identify quickly when approval is needed from the Service Center Underwriting Consultant or when to direct to the Underwriting Unit

Have a good understanding of GUARD’s Underwriting Appetite

Utilize the Department One Note Procedure Manual

Utilize GUARD Insurance Group System Software, Internet and Agency Service Center to answer the call or chat

Qualifications

High School diploma or equivalent required

At least 2 years of previous customer service experience

Proficiency with computers and strong typing skills

Ability to work in a fast paced environment

Capable of handling challenging interactions professionally and accurately

Strong multitasking skills, managing up to three web chats simultaneously

Team player with the ability to contribute to a positive team culture

Adaptability to evolving underwriting guidelines is essential

Excellent oral and written communication skills

Flexible with work hours, as this team operates between 8:00 a.m. – 7:30 p.m. EST, Monday through Friday

Regular Full-Time