Call Center Agent - Email and Chat Support (Dayshift Retail Account)

Qualifications:

Must be at least completed 2 years in college.

Must have at least 1 year experience as a CSR in a BPO industry with chat/email support experience.

Excellent Written and Verbal English and Tagalog Communication Skills.

Must be amenable to work onsite (Ortigas, Pasig).

Must be amenable to work on a shifting schedule.

Can start ASAP.

Duties and Responsibilities:

Responsible for coding and abstracting records, documents and other data sheets in a timely manner.

Responsible for reformatting previously entered data if need be.

Responsible for sorting, proofreading, updating, mailing, storing and organizing data to be entered into the database or electronic files.

Enters data by inputting alphanumeric information using established procedure

Enters and records data from electronic and hard copy source materials into the system using an electronic keyboard or optical scanner.

Maintains data entry requirements by following data program, techniques and procedure.

Verifies entered data by reviewing, correcting, deleting, or re-entering data to determine accuracy and completeness of the information

Responsible for combining data from multiple systems when information is incomplete; purging files to eliminate duplication of data.

Extracts and compiles information from database to produce routine and specialized reports.

Maintains customer confidence and protects operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed.

Identifying any problems with the database and taking appropriate action in discussion with the direct superior.

May provide assistance and guidance to other data entry staff.

Any other relevant duties as directed.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

Summary of role requirements:

Flexible hours available

No experience required for this role

Working rights required for this role

Full time