Nail Technician

Nail Technicians perform a variety of functions in the salon and spa, including manicures and pedicures, polish changes, acrylics, and other treatments.

The major tasks, duties, and responsibilities performed by nail technicians are shown in the following job description example:

Perform basic manicure and pedicure services to clients and guests

Build rapport with clients to retain them and maintain a full schedule

Work towards the actualization of spa sales goals by selling appropriate products and services to clients and guests

Maintain and report schedule accurately to manager or supervisor, and perform all treatments on services menu

Perform various professional nail services for guests, and educate them about individual nail care needs

Responsible for providing the highest quality of customer service to clients/guests

Perform nail services following established guidelines for the service offering, and strive to fulfill guest expectations in the area of nail grooming, massage and exfoliation, and polish application

Understand and use universal precautions when providing services, including assessing contraindications for guest before commencing all treatments

Ensure the sanitary of all equipment, cleaning and disinfecting all tools on a daily basis

Maintain and increase knowledge of nail care for both hands and feet and possess a complete knowledge of all spa services offered

Understand and educate clients on the ingredients and product benefits for their nail care where applicable

Exhibit a professional and well groomed appearance every time

Answer guests' questions/inquiries in a knowledgeable and professional manner

Promote other spa/salon services by suggesting to guests other beneficial treatments offered by the spa

Begin and end all treatments within scheduled time-frame, as well as recommend product for home use or self-care

Maintain inventory and inform Spa Director or Supervisor about product needs in a timely manner

Accurately document treatment notes and maintain client cards when appropriate

Attend scheduled meetings and professional trainings

Safeguard customer experience and report any incidents or accidents to a member of the management team.

Requirements

Minimum of High School Diploma or General Education Diploma (GED), plus a vocational training or professional nail technician course training

Experience: Minimum of 1 year experience performing a wide variety of nail services; previous customer service experience is a plus

Knowledge: At minimum technicians must be able to perform manicure, pedicure and gels

Possess a working knowledge of shellac, gel and dip, and acrylics

Must be able to maintain knowledge of all treatments performed and products used

License: a valid State appropriate Nail Technician license or certification

Customer service skills: Nail technicians need this skills to complete consultation with customers and handle all questions/inquiries; build rapport with guests and deliver positive customer experiences according to the organizations standing policy

Communication skills: They require strong communication skills to explain various treatments/services to clients as well as educate them about retail offerings; how to care for their nails, and recommend relevant products to them

Team player: Nail technicians work with other people, so they should be willingly to actively support group goals. They should be willing to show up on time and ready to work wherever needed to get the job done

Selling skills: It is important for nail technicians to have selling skills to promote their company's services and retail sales of the Spa, and have a level of comfort with product recommendation. This is because actualizing sales goals helps to absorb overhead of the business

Physical dexterity: This position requires the following physical abilities: balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity

Technical Skills: nail technicians must be skilled in operating the following tools: nippers, files, buffers, cuticle removers, polishes, acetone, foot file, lotions, scrubs, hot cabbie, and paraffin heater; to successfully perform their duties

Apt to learn: The beauty industry is a fast-paced industry with frequent changes in trends. Therefore, nail technicians must be open to learning and investing in continuing education to Improve/update their skills through training programs, some of which are available in the spa, salon, club, etc.

Flexibility: Nail treatment services may be required during weekends and evenings, and holidays; therefore, technicians must be able to work a flexible schedule, including weekends and holidays.