Sales Professional

Through the lens of a client, CD Peacock Sales Professionals consistently provide a superior level of service that aligns with our core value of 'exceeding client expectations'. Our Sales Professionals must provide an open and inviting point of contact for all walk-in customers, with the long-term goal of deepening connections and cultivating relationships with prospective clients.

Position Description

Act as ultimate ambassador of the boutique, modeling client-centric behaviors at all times

Maintain and inspire clients with a deep knowledge of CD Peacock's heritage

Acquire new customers with the long term goal of cultivating client relationships

Build relationships and drive sales with clients through consistent outreach and follow-up

Focus on high impact activities that will increase client conversion and retention to subsequently drive revenue and inspire loyalty to the CD Peacock brand

Demonstrate a pro-active and solution oriented approach to consistently exceed client expectations

Participate in buys (in coordination with buying team) or special orders, based upon client requests

Handle service requests, warranties and repairs, maintaining consistent follow-up with clients

Uphold operational excellence by conducting case counts, routine inventories and executing price accuracy including ticketing

Uphold and maintain visual / merchandising standards throughout the boutique

Take part in maintaining a clean, safe and conducive work environment for co-workers and clients in all areas of the front of house and the back of house

Possess a thorough knowledge of all systems & software ... including POS, CRM, Inventory Management Systems, iPhones, Microsoft Office & Teams and business related Apps

Achieve and exceed individual and team sales and service goals through effective use of selling techniques, clienteling, and product knowledge

Achieve a healthy balance of sales through cross selling efforts that will include selling Rolex timepieces, Other (non-Rolex) timepieces and Fine/ Fashion Jewelry

Achieve Key Performance Indicators (KPl's) tied to service and clientelling metrics; i.e secret shops, client surveys, retention rate, conversion rate, cross-selling and top client growth

Maximize learning opportunities via vendor immersions, sales & service trainings, product summits (if and when applicable), self guided learnings; including e-learnings and app based trainings.

Position Requirements

Must be able to lift a minimum of 15 lbs

Must be able to stand a minimum of 5 hours

Must be on the sales floor a minimum of 75%

Must be able to work (on average) between 35 - 40 hours per week

Must utilize and be proficient in systems, software and technology, required to perform duties as a sales professional (including POS, CRM, IMS, iPhones, Microsoft Office/ Teams and business related Apps)

Must be fully flexible and available with scheduling and working (when needed) weekends, evenings and holidays

Must reflect and role model our company's Core Values at all times

Must always reflect professionalism, honesty and integrity

Prior experience in Luxury Retail/ Jewelry & Watches is preferred but not required

Higher Education (college degree; associates or bachelors) is preferred but not required

GIA Certification is preferred but not required