Security Officer

Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.

Responsible for patrolling and monitoring hotel facility to ensure the safety and security of guests and employees and the protection of hotel property and assets. Reports suspicious / unsafe activities or conditions to Security management to obtain direction and assistance.

Job Specific

Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers

Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations

Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter

Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors

Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials

Verifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized

Maintains signature lists of Management personnel authorized to sign package removal passes

Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution

Prepares necessary maintenance requests for safety related maintenance requirements identified

Monitors CCTV cameras, radio communications, and Fire Control Computers

Documents all security related issues and assistance provided in appropriate Security reports

Logs, stores, and returns lost and found items in accordance with hotel policies

Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy

Monitors and ensures compliance to hotel key control policies by all employees

Interacts with guests in a courteous and professional manner

Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence

Completes all daily reports in accordance with the Safety Security Manual

May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles

May assist in the collection/distribution of employee uniforms

May assist in the distribution of employee paychecks

May assist in obtaining materials from Storeroom areas during non-operating hours.

Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed

Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies

Answers department phone lines in prompt and courteous manner in accordance with all Loews hotels standards

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Qualifications

Excellent communication and guest service skills

Minimum two years previous Security department experience preferred at a similar quality property

CPR certified

Knowledge of hotel operations

Able to work a flexible schedule, including weekends and holidays

R0063395