Store Sales Associate Lead

Overview:

As a Store Sales Associate Lead, you will play a crucial role in ensuring the smooth operation of our retail store. You will be responsible for leading a team of sales associates, providing exceptional customer service, and driving sales to achieve store targets.

Responsibilities:

1. Team Leadership:

- Supervise and motivate a team of sales associates, providing guidance and support.

- Schedule and assign tasks to team members, ensuring efficient store operations.

- Conduct regular performance evaluations and provide constructive feedback.

- Assist in training new sales associates and fostering a positive work environment.

2. Customer Service:

- Greet and assist customers in a friendly and professional manner.

- Provide product knowledge and recommendations to customers, ensuring a personalized shopping experience.

- Resolve customer complaints or concerns promptly and escalate when necessary.

- Maintain a clean and organized sales floor, ensuring merchandise is properly displayed.

3. Sales and Target Achievement:

- Drive sales by actively engaging with customers and promoting products.

- Meet or exceed individual and team sales targets.

- Monitor sales trends and identify opportunities for improvement.

- Collaborate with the store manager to develop strategies to increase sales and customer satisfaction.

4. Inventory Management:

- Assist in receiving, organizing, and replenishing merchandise.

- Conduct regular inventory counts and assist in stock management.

- Ensure accurate pricing and labeling of products.

Requirements:

- High school diploma or equivalent; additional education or training in retail management is a plus.

- Proven experience in a retail sales role, with a track record of meeting or exceeding sales targets.

- Strong leadership skills and the ability to effectively manage a team.

- Excellent communication and interpersonal skills.

- Customer-focused mindset with a passion for delivering exceptional service.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Basic computer skills and familiarity with point-of-sale systems.

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