Veterinary Client Care Specialist

Seeking an independent, compassionate Customer Service Representative to join our team!

Why Caring Hands Animal Hospital in Centreville, VA?

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities.

We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients.

Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.

Our Commitment to Diversity: We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Veterinary Receptionist (CCS) Qualifications/Requirements The primary role of all Caring Hands Animal Hospital employees is to ensure that our clients and patients experience top-notch customer service and excellent patient care.

Specific responsibilities of the Veterinary Receptionist include: * Strong Customer Service skills.

Ability to effectively communicate and educate clients.

* Be proficient in a variety of administrative skills and techniques ranging from but not limited to: data entry, filing, faxing, emails, use of office equipment, etc.

* Operate a high volume multi-line phone system, make and receive calls.

* Ability to maintain the appointment schedule.

Scheduling appointments (exams, surgical procedures, etc.), monitoring for changes and adjust as needed * Knowledgeable of small animal practice include wellness, vaccine schedules, preventative medications and routine lab work * Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar and terms * Greeting guests and appointment check in/out.

* Ability to process client transactions and assist in accounting of cash drawer; run end-of-day transaction reports * Maintain a clean and orderly facility.

Qualified applicants will have the following traits & abilities: * Previous relevant experience desirable * Must be 18 years of age or older * Excellent communication skills, and teamwork abilities.

Must be motivated to maintain our standards of excellent client services and high-quality patient care.

Be a team player with exceptional client service and communication skills, attention to detail with a positive and compassionate attitude * Strong computer skills.

To perform this job successfully it will be necessary to become proficient in the use of the practice management software (AviMark). Benefits: We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life.

These include: * Competitive salary of $16.00-$20.00 dependent on experience and skill.

* Medical, dental, vision, and prescription drug benefits for you and eligible dependents * Paid time off for full-time employees * 401(k) plan * Continuing education allowance for licensed technicians * Guardian voluntary benefits