Pizza Maker - Rockville Rd

The Guardian of Positive Impressions and the Quality Guarantor will be cross-trained in each position, but will be allowed to excel at his/her strengths. The Quality Guarantor oversees and guarantees product quality, presentation and order accuracy. The Guardian of Positive Impressions is primarily responsible for making customers feel welcome and comfortable in the store and on the phone. This person must create a positive experience for customers, helping to solidify their return.

RESPONSIBILITIES

Ensure order accuracy

Responsible for initial greeting of customer

Understand the mission statement, “We Take Your Pizza Personally”, its purpose and how it relates to building customer loyalty on a daily basis, and instilling this purpose in all team members

Provide excellent service, ensuring that you treat customers with respect, dignity and courtesy

Raise the bar, or standard, with each action and interaction

Be time sensitive to customer promise times and be vigilant about meeting or beating them

Master product and prep procedures and correctly and consistently implement them

Maintain a clean and safe work environment by adhering to Board of Health regulations

Maintain proper levels of inventory through completion of checklists

Develop a positive rapport with customers both on the phones and in the store

Understand the need to be detailed in personal appearance and hygiene

REQUIRED SKILLS AND EXPERIENCE

Minimum age 16 years old

Fired up to handle day-to-day challenges in a fast paced work environment that may be stressful at times

Ability to accomplish tasks and build customer loyalty with minimal supervision

Basic math and computer skills

Ability to maintain a positive attitude under pressure, and always be honest and punctual

Enjoys and likes interacting with people

Good listening and oral communication skills

May be required to lift up to 40 lbs

The above statements are intended to describe the general type and level of work being performed by the Team Member functioning in this position. They are not intended as an exhaustive list of all responsibilities, duties and skills required for this job classification, nor are they intended to limit the Company’s right to modify the duties of the job.