Store Manager - Full-Time - Yorkdale Shopping Centre

POSITION SUMMARY:

The Store Manager reports directly to the District Manager and is responsible for running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique.

Responsibilities:

Acquire strong product knowledge of the entire L'Occitane product line

Advise and assist customers with their choices of products for themselves and for gifts

Acquire extensive knowledge of L’Occitane skincare product lines

Manage, supervise and train staff

Provide outstanding customer service

Communicate L'Occitane standards and expectations to management team and sales associates

Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals

Analyze and review sales associates performance

Develop coaching logs and refine selling techniques on store wide and individual basis

Maintain, train and coach L'Occitane visual and merchandising standards

Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events

Develop a skincare customer base

Recruit, hire and train Beauty Advisors and future management candidates

Requirements:

3+ years of work experience in retail sales

Proven ability to motivate a sales force

Must present a positive professional and energetic attitude

Must possess a passion for customer service and selling

Excellent oral and written communication skills required.

Basic math skills are necessary.

Computer literacy including MS Office a plus

What we offer in exchange for your efforts:

A highly competitive salary/compensation

Bonus opportunities

A warm, open, fun and friendly working environment

Outstanding benefits for fulltime employment:

Paid Vacation

Generous discount

Medical, Dental, Vision Insurance

Healthcare and Dependent Care Flexible Spending Account

RRSP