Client Success Agent

Requisition Number: 96981

BASIC FUNCTION

Position Overview

The Client Success Agent will be the single point of contact to Sales and other Insight departments for orders within the Fulfillment Centers.

What you’ll do at Insight

Proactively acknowledge and complete daily inquiries and work requests

Works inter-departmentally to support and successfully fulfill requests

Build and maintain relationships

Provide feedback on processes, efficiency, and quality

Responsible for accurate documentation

Other duties as assigned

What you’ll need to join Insight

High school diploma and relevant work experience within the IT or Software industry; college degree preferred

The ideal candidate is a self-starter who can work independently

They must be an effective multi-tasker with strong organization and time management skills.

Good communication skills and the ability to work collaboratively across departments is essential

The ability to identify and use resources to achieve deliverables is needed

The ability to read and understand documents and technical information is critical

Must be decisive and be able to support a balanced position between client needs and organizational needs

Must be proficient in Microsoft Office and have a strong Excel skillset

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

Founded in 1988 in Tempe, Arizona

11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe

$8.3 billion in revenue in 2020

Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award

2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year

Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.