Field Technical Support Representative / Level 3

Field Technical Support Representative / Level 3

Location: King of Prussia, PA, USA, 19406-1331

Type of hire: Long term contract

Job Description:

•A 3+ years experienced Field Technical Support representative.

Responsibilities:

•This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones.

•Quality checks operational status of system equipment before deployment.

•Some Resolving customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

•Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Basic Qualifications:

•1+ of field support experience

•Hardware/software installation, support and troubleshooting

•Experience with Windows 10

•Experience with MS Office and OS365

•Configuring new PC’s/notebooks via SCCM imaging

•Ticket management experience

•iOS device familiarity

•Lift and carry up to 40lbs