Bilingual English/Spanish Immigration Legal Services Administrative

ORGANIZATION SUMMARY: World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S.

and across the globe.

We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement.

The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families.

Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY: Are you a person of compassion?

An advocate for justice?

Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?

Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks a Bilingual English/Spanish Immigration Legal Services Administrative Assistant.

This position is the first face and voice with whom immigrants in our community will interact and you can help make sure they are received with welcome and dignity.

This position will offer administrative clerical support to the World Relief Chicagoland’s Immigration Legal Services (ILS) department and the Asylum Legal Clinic (ALC) which is part of ILS.

The position is based in the Chicago office and requires occasional travel to the Aurora or DuPage (Carol Stream) offices.

This position will work collaboratively with the Front Office Administrative Assistant in the Chicago office.

Applicants must be fully bilingual in both spoken and written English/Spanish.

Is social justice important to you?

Consider joining our immigrant serving agency by using your administrative gifts that will give you assurance that your work contributes to changing people's lives.

Role & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service

Work in collaboration with the Front Office Administrative Assistant to serve all World Relief Chicago clients well

Answer and screen all incoming phone calls for the ILS department and direct accordingly

Facilitate in-person and telephone intake of new and existing clients

Schedule appointments and administer reminder notifications

Case note existing client interactions

Clerical & Case Work

Collect payment from clients and issue receipts and fill out an invoice in the ILS database system, LawLogix (LLX)

Prepare weekly income reports and submit to the WRC finance department

Manage/direct all outgoing and incoming mail for ILS/ALC staff in collaboration with the ALC paralegal

Assist as needed with prompt filing and data entry of all correspondence from the government and communicate pertinent information to the appropriate client and/or ILS Representative

Provide Spanish/English document translation as needed

Scan and upload closed case files to LLX database

Maintain adequate office supplies for the ILS department and coordinate orders when necessary

Training & Meetings

Participate in bi-monthly or as needed ILS department meetings, usually held virtually on Wednesday afternoons, periodically in-person at the DuPage office

Participate in bi-monthly or as needed Administrative Huddles usually held virtually, periodically in person at the DuPage office

Participate in Chicago Staff and All Staff meetings periodically, as well as Chicago Staff and All Staff trainings, as required

Train and oversee administrative interns and volunteers to assist with administrative tasks

Provide additional administrative support to ILS Representatives as needed

Participate in periodic Saturday off-site clinics

Knowledge, Skills, & Abilities

Bilingual Spanish/English required – fluency in both spoken and written Spanish and English including the ability to translate documents from Spanish to English and English to Spanish

Excellent communication skills including an ability to patiently inform and direct

Cross-cultural experience including cross-cultural communication skills

Excellent problem-solving skills and flexibility to work in a frequently changing environment

Ability to handle a large call volume and manage frequent interruptions

Strong attention to detail and organizational skills

Strong self-starter skills and a desire to learn and grow

Flexibility to keep up to date on regular changes in programming and scheduling

Associates degree or higher education preferred

Requirements

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document

Ability to navigate significant trauma of clients with care, patience, and boundaries

Bilingual English/Spanish - fluency in spoken and written Spanish including the ability to translate documents from Spanish to English and English to Spanish

Proficiency with Microsoft, Outlook, Word & Excel

Regular, Full-time

World Relief offers a competitive benefits package (25 hours + per week): - Medical, Dental, Vision - Offer 16 company Paid Holidays + 4 additional Personal days per year! - Paid Sick and Vacation Time - Paid Parental Leave (12 weeks for qualified employees) - FSAs: Medical & Dependent Care, & Commuter Funding - Supplemental Life Insurance (employee, spouse, and children) - Critical Illness, Hospital Indemnity, and Accident insurance policies - Legal Shield Insurance World Relief pays 100% for eligible employees: - Group Term Life (employee, spouse, and children) - Long Term & Short-term Disability - Accidental Death and Dismemberment (AD&D) - Long Distance Travel Insurance - Employee Assistance Program (EAP) World Relief - Retirement: - 401K & Roth - WR matches up to 4%, then an additional quarter percent up to 10% - Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. World Relief Discounts (Immediately Eligible): - Verizon - Pet Insurance through Nationwide - Home and Auto insurance through Liberty Mutual - Working Advantage Discount Program - Active & Fit Gym Membership World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations · The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds. · Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. · The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT: · General office setting. World Relief also offers hybrid and remote schedules for limited positions. · Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required. · Year-end archiving activities involve repeated lifting and bending. · Physical, emotional and intellectual demands · Equipment used: Employee computer (desktop or laptop), printer, and copier. · All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review. We are proud to be an EEO/AA employer M/F/D/V. For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964. Legal Background in the United States World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer. In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.