Hotel Front Desk Night Auditor

Job Description

$12 - $14 hourlyResponsibilities:

Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process

Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required

Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management

Complete additional bookkeeping, administrative, and accounting procedures as requested

Provide exceptional service to all hotel guests during their stay

Follow night audit shift check list procedures

Qualifications:

Diploma or equivalent from high school is required; some college is desired

Experience in the hospitality industry or guest services is preferred, but not required

Excellent customer service and communication skills are required

Overnight shift; requires flexible hours

Proficiency with computers is required; experience with reservation and accounting software is desired

Must have a pleasant and happy personality. This is the hospitality industry, and we expect all front desk/night audit staff to be pleasant to all guests no matter what

About Company

The Hotel Indigo Birmingham is located in a landmark Art Deco-style building dating from the early 1930s in the city's historic Five Points South neighborhood. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history while incorporating modern amenities like hardwood floors, spa-inspired showers, luxury bath amenities, and linens. We're also adding some exciting (and tasty) options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverages.