ETL Production Support Analyst

The Application Systems Programmer is responsible for analyzing business needs, defining requirements, developing solutions and supporting installed applications in support of assigned Research Information Technology areas and customers. The Application Systems Programmer serves as a customer liaison for assigned business areas to assist customers with all areas of IS support.

Why Nationwide Children's Hospital?

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

Responsibilities

Systems Analysis and Support

Plans, designs, develops, implements, and supports information systems to meet assigned customer needs.

Provides customer service to define business needs and translate those needs into system functionality requirements.

Provides system coding and programming as required.

Develops and implements data queries and reports as needed.

Creates and maintains high quality system, report, and interface test scripts.

Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for assigned systems, understands and approves back up procedures, tests DR plans and system restores, and maintains current data in DR databases and tools.

Develops customer and system documentation as required.

Provides troubleshooting, problem analysis, debugging, and resolution of assigned system issues.

Performs system updates, patches, service releases, and upgrades as needed.

Performs other duties as assigned.

Operational Support

Utilizes operational support systems to include Help Desk, Change Control, Problem Management, source and version control, and other systems as required and provides feedback and analysis to improve these systems.

Works to minimize systems outages and the effects of outages on users by scheduling needed outages to provide minimal disruption of service to users, proactively monitor and analyze system performance to detect and resolve production system issues, and perform stringent system testing before implementing solutions.

Information Security

Responsible for protecting the confidentiality and integrity of information and maintaining the technical mechanisms of obtaining legitimate access to it as it related to user access management.

Knowledgeable of and adheres to policies, processes, procedures, standards, and guidelines governing privacy, security, and disaster recovery/business continuity.

Actively protects sensitive, classified, and confidential information.

Uses and accesses systems and information only for authorized purposes and in accordance with security procedures and guidelines to perform job duties as assigned.

Maintains individual accountability for security controls and measures (e.g., individual passwords are not shared with other users).

Reports suspected security and/or privacy incidents following established hospital procedures.

Develops, implements, and/or maintains systems following RIT Information Assurance policies, processes, procedures, and guidelines and industry standards to address security, privacy, and disaster recovery/business continuity needs to protect hospital information and resources at established, defined levels.

Follows established procedures to conduct reviews and audits of systems and information for assigned areas of responsibility.

Maintains systems to keep information and resources secure and safe from known vulnerabilities to include updating applications and systems with security patches and code updates, applying appropriate virus protection, and testing changes before placing into production environments.

Assists Information Assurance staff in the development and refinement of Information Assurance standards, policies, procedures, processes, and guidelines.

Teamwork, Collaboration and Professionalism

Works with other staff in functional or cross-functional teams to meet goals, objectives, and responsibilities.

Maintains a professional demeanor in conducting job duties and accepts accountability for their performance.

Fosters a team atmosphere by interacting with others in an honest and straightforward manner, listening to and valuing the opinions and ideas of others, sharing knowledge, and helping others to accomplish goals.

Develops and maintains technical and professional skill levels.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Bachelor's degree in computer information science, management, healthcare administration, or a healthcare-related field or related experience.

2-5 years of experience in hospital information systems.

Exceptional interpersonal, presentation, and communication skills required to interact effectively with all hospital staff, medical staff, and external contacts.

Strong skills in use of PC desktop applications such as MS Word, Excel, PowerPoint, and Project.

Ability to work flexible schedules to meet job requirements; requires occasional after-hours support and overnight travel.

Java Script Programming (Client/Server), .NET, SQL, AJAX

Understanding of Web Development Programming Environments

Strong sense of individual accountability while being an excellent team player.

Ability to modify work schedules and practices to meet job requirements

MINIMUM PHYSICAL REQUIREMENTS

Sitting Frequently

Talking on phone/in person

Typing on a keyboard

Standing/walking

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE/M/F/Disability/Vet

Full Time