Card Services Representative

Job Description

We are seeking a Card Services Representative to join our organization. You will be a part of our Back Office Support Team and work side by side with the Card Services Lead in assisting members and co-workers with ATM/Debit Card issues and questions. You will also be a backup on an “as needed” basis for ACH, Drafts, Bill Pay, balancing on-site ATM and other back-office duties. Experience with CO-OP, Fiserv or FIS is a plus. Experience in the financial industry is a plus. We are willing to train the right person.

This is a Full-Time, IN OFFICE POSITION (M-F / 8-5)

Card Services Rep Duties and Responsibilities

Assist members and co-workers with ATM/Debit Card issues and questions.

Approve and process Debit/ATM card applications and orders.

Minimal task for MasterCard

Coding cards and entering travel dates

Assisting in the review of reports for address changes, fraud, renewals, etc.

Assist with dispute filings.

Backing up other duties in the back office as needed

Cross-Selling Products

Card Services Rep Requirements and Qualifications

High school diploma or GED certificate

1+ years of experience

Proficient with Microsoft

Excellent customer service and communication skills

Able to multi-task and operate general office equipment.

Professional demeanor and appearance

Benefits:

Medical

Dental

Vision (at your cost)

Short/Long Term Disability

401K Plan MATCH up to 3%, after 1 year of employment and age of 21

Paid sick and vacation time.

$17.50 - $22.00 Hourly (Range of pay will be determined based on experience.)