Medical Receptionist Medical Assistant

Job Description

Medical receptionist duties vary from job to job, but they usually involve administrative work and customer service. You'll typically work at the front desk in a medical setting, performing tasks like greeting patients, entering data, answering phones, and doing clerical work. Throughout the day, you'll interact with patients, their loved ones, and others who call or visit the office, like salespeople, vendors, and insurance companies.

While the job you apply for will list the medical receptionist duties for that specific location, you can expect it to include tasks like:

Greeting patients and their loved ones when they come for appointments

Answering phone calls and emails from patients

Maintaining an office schedule for other staff members

Filing medical records and other documents

Keeping the front desk or office organized and running smoothly

Scheduling appointments and follow-ups for patients

Calling patients to remind them of their appointments

Using a computer, medical office software, and other technology to keep information organized and up-to-date

Processing payments from patients

Assisting patients with filling out forms and answering their questions

Transcribing notes from doctors

Keeping the waiting and reception areas clean and inviting

Contacting insurance companies

Maintaining a working relationship with the medical receptionists at other medical offices or departments