COMPUTER TECHNICIAN

COMPUTER TECHNICIAN

University of Alabama at Birmingham

Key Roles & Responsibilities

This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.

Installs department computer hardware and software programs.

Performs preventive maintenance tasks, troubleshoots, repairs computer systems and peripheral equipment.

Assists in some networking functions; provides support in day-to-day operations of local area networks.

Provides data entry support and database management for the department. Works with other departments to solve networking and application issues that affect the users.

Knowledge, Skills, Abilities & Work Characteristics

Be comfortable with answering the helpdesk phone throughout the day

Must be able to multitask

Knowledge of Windows Mac OS

Excellent communication skills

Communicate through various technologies with colleagues

Ability to research and resolve issues

Prior experience in computer troubleshooting is a plus

Prior phone support experience is a plus

Be a team player, Self-motivated and Effortlessly work in a constantly demanding environment Work under minimal guidance

Excel in Customer Service

Evaluate, test, and suggest new technologies

Documentation

Work closely with HSIS and UAB Central IT on integration.

Hourly Range: $15.50 - $25.20

Education

Associate's degree in Computer Science or a related field required.

OR an equivalent combination of relevant education and/or experience.

Travel: