Manager, Services Learning

Location: Charlotte, NC (hybrid)

At Intapp, we craft and deliver purpose-built AI powered, industry specific solutions to help our customers make better decisions, operate more efficiently and compliantly. As we continue to expand our offerings and client base, we are seeking a highly motivated and detail-oriented Manager, Services Learning.

What you will do:

Lead the design and delivery of technical training programs across online, offline and blended learning formats.

Define purpose and scope, design framework and criteria, develop assessment and certification methods, test and pilot the training, monitor and evaluate and modify as needs evolve.

Determine training objectives through analysis of overall needs and specific skill and knowledge gaps.

Consult with internal stakeholders and industry experts to understand the high-demand skills that will set our delivery professionals apart to provide the highest level of readiness for client engagement and an exceptional delivery experience to our clients.

Determine the skills progression and certification which instill client’s confidence and also provides learning and development roadmap for our delivery teams.

Develop an industry-recognized certification program that addresses these skills and provides practical, hands-on projects.

Manage two direct reports (UK and US) in development of training framework, materials, content and training evaluations.

Develop comprehensive individual course materials, textbooks, workbooks, and online resources.

Monitor the quality, performance, consumption, and value of certifications and assessments by gathering feedback from and presenting solutions to stakeholders. Respond to feedback from exam candidates and contribute to the overall growth of the certification program and community.

Coordinate with all functional business areas, partnering with internal stakeholders to deliver programmatic and just-in-time training

What you will need:

Bachelor’s degree or relevant work experience

5-8 years of certification development experience. Degree in relevant field such as I/O Psychology, Psychometrics, Measurement/Evaluation, Assessment, or work experience equivalent such as Credentialing.

Minimum 5-8 years Curriculum Development/Delivery, preferably in a SaaS and/or Professional Services industry

Must have solid leadership experience providing coaching, development, and guidance on day-to-day and more strategic outlook for team and programs

Experience in designing technical course content, to include instructional manuals, modern training tools and techniques. Training tools and techniques include using blended learning principles, Learning Management Systems (LMS), computer-based courses, classroom and workshop education, and research in best methods for content delivery.

Thrives on quickly learning new products and technologies with minimal direction and have an interest in translating that knowledge into innovative assessment and educational materials.

Outstanding attention to detail, especially with regards to content and item management, version control, statistical performance of scored and unscored items, and exam health.

Strong creative thinking, organizational, and project management skills with experience in a fast-paced environment with critical hard-stop deadlines and a demonstrated ability to, with minimal oversight, create assessments about complex topics related to software implementation.

Strong team player who supports colleagues and who enjoys communicating, collaborating, and building effective relationships with engineers, product managers, programmers, consultants, and other key stakeholders and subject matter experts.

Ability to read and understand technical documentation, research and develop personas based on a technology or features/functionality, and write, analyze, and edit technical test questions and other materials for clarity.

Excellent oral and written communication skills, including ability to review/edit collateral program materials for print and web, and the ability to make effective presentations to stakeholder groups.

What you will gain at Intapp:

Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:

Competitive base salary plus variable compensation and equity

Generous paid parental leave, including adoptive leave

Traditional comprehensive benefits, plus:

Generous Paid Time Off

Tuition reimbursement plan

Family Formation benefit offered by Carrot

Wellness programs and benefits provided by Modern Health

Paid volunteer time off and donation matching for the causes you care about

Home office stipend

Opportunities for personal growth and professional development supported by a community of talented professionals

An open, collaborative environment where your background and contributions are valued

Experience at a growing public company where you can make an impact and achieve your goals #LI-JS2

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

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