Retail Excellence Specialist

Do you want to be a part of the world’s leading jewelry company while putting your experience in Retail Operations into use? If yes, then we might have an exciting opportunity for you! You will be part of the Latin America & Asia Pacific Team in an international organization of can-do spirited, passionate, and performance-driven people.

The Retail Excellence Specialist must have a strong understanding of the internal sales organization and retail store needs, and know how to build effective processes to meet those needs. This includes leading projects on improving retail operational processes and tools, developing effective sales tools and communications, processes, and direction through cross-functional collaboration with corporate office, field, management, and external field teams, and designing and rolling out consumer-facing programs.

Your Role as Retail Excellence Specialist

Create/Update Processes and Procedures to maximize sales and improve store efficiency

Create and maintain Store Operations Manual updated

Develop and maintain professional relationships with corporate office personnel and field teams to best understand organizational needs and to effectively meet those needs through continuous development and evolution of all roles and responsibilities

Clear Communication to stores of the day-to-day operations and event/promo/campaign implementations with clear instructions and timings

Manage the development and distribution of field team tools and training

Lead given projects through developing communication structure and managing timelines, keeping all parties updated, holding others accountable for meeting set timelines, and ultimately meeting deadlines

Maintain quality service by following organization standards, developing, and recommending needed improvements as necessary

Create tools and reports to verify that the projects and processes have been correctly implemented

Additional ad hoc projects as needed.

What is needed to succeed:

+3 years of solid experience working within Retail Operations

Experience from retail/wholesale, fashion industry

Pleasant and professional phone manner

Ability to develop procedures for new processes or initiatives

Exceptional interpersonal skills

Excellent verbal and written communication skills in Spanish and English

Excellent organizational skills with high attention to detail

Ability to multi-task and manage multiple projects at once

Creative, proactive problem solver

Must demonstrate outstanding service orientation

Ability to set and meet aggressive deadlines and goals.

Did we get your attention?

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site

About Pandora

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.