Customer Service and Sales - Virtual Assistant

This is a remote position.

Are you a proactive problem-solver with excellent communication skills? Are you passionate about delivering exceptional customer service experiences? Join our team as a Virtual Customer Service Representative for a leading pest control company in Arizona!

Responsibilities:

Answer incoming calls promptly and professionally.

Assess customer needs and provide accurate information or route calls to the appropriate department.

Respond to customer inquiries via email and SMS messages in a timely manner.

Resolve customer issues efficiently and effectively, ensuring customer satisfaction.

Provide knowledgeable answers to questions about our pest control services, products, and processes.

Utilize company systems to schedule services when required, adhering to routing standards.

Identify sales opportunities during customer interactions and effectively close leads on sales calls.

Maintain detailed and accurate records of customer interactions and transactions.

Requirements

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask and prioritize in a fast-paced environment.

Previous customer service experience preferred.

Proficiency in using computer systems and software.

Familiarity with pest control industry terminology and practices is a plus.

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.