Partner Success Lead

As a partner success Lead, you will working on developing and growing the relationship with our clients, increase our revenue through increasing nowpay services adoption, liaise with internal teams to meet our partners objectives and business growth. you will be closely working with cross functional team members across sales, marketing and operations personnel to ensure our partners are satisfied with the services they receive and improve on areas of dissatisfaction. You will need to gain an in-depth understanding of NowPay onboarding and compliance processes.

You will become the focal point for our clients, monitor and analyze program KPIs, and advise on best practices for better performance.

What will you do?

Manage a portfolio of accounts by developing relationships, managing stakeholders and identifying advocates

Maintain our partners' satisfaction Increase adoption, drive correct usage, ensure retention, increase renewals and drive overall satisfaction.

Respond to partners' inquiries and solve their complaints promptly.

Analyze & Measure partners' performance.

Coordinate a swift and smooth onboarding, implementation, and go-live experience for new partners

Onboard our Partners employee base within NowPay agreed upon SLAs

Organize, streamline, and oversee the onboarding /offboarding process of our partners

Deploy & train Companies, ensuring strong adoption of NowPay platform and ongoing engagement with contracted product solutions.

Find opportunities to automate and scale processes in account management

Organize monthly/quarterly reviews with customers to minimize friction and churn risk

Ensure our partners are served with the best customer experience and drive our partners overall satisfaction (NPS)

Coordinate with the activation team for scheduled visits to our company partners

Work with our marketing department to guarantee client communication is timely and targeted.

Requirements

At least 3+ years of relevant experience in customer success, account management.

Excel proficiency.

Excellent multi-tasking and time management skills

Familiar with ticketing systems

Excellent communication skills - ability to tell stories with data and present to a non-technical audience

Proactive / Results oriented, autonomous and efficient.

Excellent problem-solving and analytical skills.

Itchy feet and curious about learning through different projects.

Comfortable working in a fast-paced, agile and collaborative environment

Benefits

Salary advance, the ability to have access to your salary anytime of the month

Hybrid working environment

Private / Family Medical insurance.

Social insurance.

Regular perks such as company social and wellbeing-events