Systems Engineer I

This is a remote role, but if needed you would be required to come onsite to one of our datacenters closest to your location either in Roseville MN, Nashville TN, Fort Wayne IN, or Littleton CO.

This role will serve as a subject matter expert with enterprise accountability for the design, implementation and management of Microsoft Active Directory and windows services running in Windows 2008 through 2016 R2 in a VM Ware and AWS virtual environment. This person must be a MS Windows server technology expert who can operate and continuously improve, standardize and automate tasks in datacenters throughout the US. They should have a solid background in MS Exchange, Terminal Services, Security, PowerShell scripting, Skype for Business and WSUS We’re looking for a responsive, highly productive professional who can work with a variety of IT colleagues and vendors to ensure continued performance and availability.

Responsibilities

Responsible for the design and ongoing management of our enterprise windows server/Active Directory including windows system administration, patching and security fixes, ongoing checks on expected server operations, storage space, event logs, Etc.

Windows server 2008-20012 R2 and 2016 support (on premise, remote and cloud based systems)

Implementation and management of enterprise backup solutions

Ongoing management of enterprise Email environment

PowerShell scripting and task automation

GPO development and management

User and Group management

Participate in infrastructure management, remediation, and auditing processes that meet the PCI Data Security Standard.

Ensure standard IT preventative maintenance/management functions are taking place in alignment with enterprise procedures and standards

Provide remote assistance as needed to personnel who are outside of primary work location

Planning and coordination of changes in the context of change management.

Creation and updating of system documentation

Develop, publish and adhere to standards, policies and procedures

Provide on-site and remote support; emergency on-call support as needed

Assist with managing maintenance agreements, and maintain consistent device configurations, accurate device asset inventories, and up-to-date system diagrams and documentation.

Working in a highly team-oriented global team environment, assist the Infrastructure Engineers in developing standard operational processes to support the management of CPI data centers, server & storage environment and global customer voice/data network infrastructures.

Share 7x24 rotational responsibilities for On-Call support.

Follow, support, and promote ongoing improvement of project methodologies, change management, security, and other CPI corporate and Infrastructure team policies.

Participate in and support team-oriented approaches to problem solving, system development, and operations.

Work with the Security and Audit teams regarding ITGCs and risk mitigation.

Qualifications

Four-year degree in Computer Science or related field, or equivalent experience.

5-8 years of experience required in the following areas

Windows Server 2008R2-2012 R2 support

Microsoft Active Directory

MS Exchange (O365)

Windows infrastructure services such as GPO, DFS, File/Print, DNS, WINS, replication, certificate services, ADFS.

IP Level experience with VLANs and Subnets

PowerShell Scripting/task automation experience

MS Exchange/O365

AWS or Azure Cloud

Nutanix

Industry Standard Enterprise backup/recovery technology

3-5 years’ experience preferred in the areas of Citrix Xen App and supporting an enterprise backup and restore solution

Additional experience (1-2 years) preferred in areas such as:

Amazon AWS Cloud

Citrix Xen App

VMWare ESX Enterprise, vSphere, vCenter

Unix/Linux

MS System Center

SharePoint Online Administration

Experience with configuration of Windows servers in a Datacenter environment is required and configuration of network and SAN in a blade server environment is preferred

Experience managing local infrastructure and user projects is a plus.

Strong experience with MS Windows 7-10 desktop OS as well as MS Office Productivity tools (on premise and O365)

A working understanding of LAN/WAN concepts required,Experience managing/supporting systems remotely and in a highly secure environment

3+ years of experience working within an ITIL based structure (Change Management, Incident Management, Problem Management, etc.)

Strong documentation skills, and experience with technology asset management processes is required

Experience with supporting remote office environments will be helpful

An established history of delivering great customer service

Experience as a proactive problem solver who can identify and execute both the immediate and long-term tasks needed for resolution

Resourceful in establishing and nurturing key relationships across the IT, Operations, Sales and Corporate teams

Demonstrated ability to multi-task in a fast paced environment with stringent deadlines

Must be able to effectively communicate technical information to both technical and non-technical personnel.

Must have excellent customer service skills and thrive in a team environment.

Highly motivated self-starter who is innovative and quick to learn.

Demonstrated ability to effectively prioritize and execute tasks in high-pressure and stressful situations.

Possesses strong analytical, conceptual and planning skills, and is detail-oriented.

Excellent oral, written and interpersonal communications skills.

Elementary English proficiency communication skills necessary

This role requires the ability to work from home in a virtual environment, where the following is required;• reliable high-speed internet access (hotspot not acceptable)• dedicated distraction-free home work environment

Company Overview:CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at

Benefits:Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.