IT Specialist

Overview:

Come join the largest beer distributor in the United States and be a part of our Performance Promise where we live out our company’s purpose of connecting customers, consumers and brands every day, everywhere we operate.

At Reyes Beverage Group, we’re proud to be the largest beer distributor in the United States — and distribute a growing number of spirits brands, too. We deliver over 325 million cases annually to over 115,000 retail accounts across the nation.

Monarch Distributing joined Reyes Beverage Group in 2020 and operates from two facilities in Indianapolis and Evansville. We proudly sell and distribute the widest variety of imported, craft and domestic beers, delivering over 16 million cases annually to more than 7,240 customers across Marion, Hamilton, Hendricks and Tippecanoe counties.

Are you ready to start or propel your beer career with the largest and fastest growing distributor? We represent the best brands in the country including Modelo, Miller Lite, Coors Light, Corona, White Claw, Heineken, Truly, Pacifico, Yuengling, Lagunitas, Blue Moon, and more! We offer competitive pay and benefits, best-in-class training, and advancement opportunities that will turn this job into a career. Tap into your talent by applying today!

Responsibilities:

Position Summary:

The IT Specialist is primarily responsible for providing technical on-site and remote support to employees.

*This position will require traveling to our distribution center in Evansville*

Position Responsibilities may include, but not limited to:

Support of RBD applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)

Network configuration & problem solving in Windows, Apple, and Citrix environments

Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment

Asset management of location’s end-user devices (mobile, desktops, and laptops)

Procure, manage, maintain, & troubleshoot cellular and mobile devices

Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members

Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system

Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements

Assist business and Corporate IT with training employees on existing or new solutions

Provide onsite assistance for any RBD acquisitions and integrations

Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions

Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function

Qualifications:

Required Skills and Experience:

High school diploma or GED

Minimum of 2-3 years’ experience with desktop support

Strong understanding of information systems and business processes

At least 2 years’ experience supporting end users and systems, both on-site and remotely. Examples of some of the systems that the candidate will support are Win10, Citrix, MS Products, Managing MS Exchange 2007/2010 Salesforce, and A/D accounts

Ability to work with little or no supervision from direct manager

Ability to work in a fast-paced, highly technical environment

Demonstrable strong Customer Service experience

Any other duties as assigned

Excellent verbal and written communication skills

Proficient in Microsoft Office

This position must pass a post-offer background and drug test

Preferred Skills and Experience:

Bachelors’ degree

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

Permanent