Solutions Technician I

Overview:

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? The working hours of this position will be Mon-Thursday - 9am-6pm and Saturday - 7am-4pm We have JUST the opportunity for you.

We are actively seeking a Solutions Technician to join our team. The Solutions Technician is responsible for for day-to-day technical support of Benevis supported locations. Under limited direction, the Solution Technician will perform the following job duties:

Responsibilities:

Maintain exceptional customer service to all end users and internal staff.

Respond to service requests and incident reports in a timely basis.

Monitor the infrastructure for problems and outages and proactively resolve those issues identified.

Participate in projects with high operational, tactical, technical or business impact.

Maintain Service Levels (SLAs) Adherence.

Qualifications:

Experience with TCP/IP networks; and Internet configurations

Experience with Citrix

Experience with TeamViewer

Experience with Mimecast

Experience with Palo Alto

Experience with Remedyforce

Experience with Symantec Ghost software and VEEAM

N+, MCSE or MCP Certifications

Associates or bachelor’s degree

Project Management

AD Scripting

MacBook / Apple Experience

Genesys Phone System

Linux OS

Previous Healthcare support environment

Dental Patient Management Systems (Dentrix, EagleSoft, PracticeWorks)

We Offer:

Competitive compensation

Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

Company paid malpractice insurance

Continuing education reimbursement

Company provided certification trainings-These certifications include CPR certificates, Radiology certificates, Nitrous Oxide certificates, etc.

The company will reimburse selected employees for eligible training/testing expenses required to obtain or renew the certificate

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.

Permanent