Service Loyalty Coordinator

Overview:

Position Overview

The Service Loyalty Coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

What are the day-to-day responsibilities?

Ask the customer qualifying questions to uncover needs and directs calls appropriately

Ensures that service consultants receive messages promptly

Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant

Provide reporting to dealership management

Collect retail charges from the customer in cash, check or authorized charge account

Provide customers with the proper change and/or receipt

Properly process and document charge purchases according to the policies established by the Controller

Close all internal repair orders promptly and route to Billing Clerk for processing

File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

What are the requirements for this job?

High School Diploma or Equivalent

One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience

Ability to read, write, add, subtract, divide and comprehend written instructions and information

6-12 months previous work experience (preferred)

Demonstrated customer service skills

Demonstrated communication and interpersonal skills

Previous industry experience (preferred)

Permanent