Quality Assurance Specialist/RO Quality
Description:
Position Summary:
Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US, is looking to hire a skilled Quality Assurance Specialist in Charlotte, NC. The Quality Assurance Specialist will be responsible for the day to day administration and auditing of all documents related repair orders, purchase orders, and invoices. Must have similar type experience, be reliable, hard-working and take pride in work. Ability to multi-task and be a quick leaner with a can-do attitude is a must.
Compensation: Competitive Salary Pay - Paid weekly, every Friday!
Shift: 1st Shift Monday-Friday
What’s in it for you? Full-Benefits within 30 days! Benefits include medical, dental, vision, prescription drug coverage, paid vacation, holidays, and sick time, 401K, flexible spending accounts, life insurance, disability insurance, ASE certification program, employee recognition program, employee discounts, wellness programs, employee assistance program, and growth opportunities!
Essential Duties & Responsibilities:
What the Quality Assurance Specialist role looks like:
Review all internal repair orders daily and cross reference purchase orders as needed
Process, update and communicate changes to repair orders as needed
Identify process and quality control improvement opportunities and coach field teams on changes
Provide input on internal system set up and training of field employees for new customers/accounts requirements
Support in creating Playbooks for new customers/accounts.
Act as a liaison between customers, billing, and field managers when invoice disputes arise
You will be trained and become an active user of our operating system (TMW)
Run accurate reports relating to repair orders, billing/invoicing and discrepancies as needed
Perform other job related duties as assigned by Director of Operations.
Key Competencies and Minimum Education:
What our ideal candidate looks like:
At least 3+ years experience in a similar type role; QA/admin support/customer service environment.
Experience in reviewing, processing, or creating work/repair orders, desired
Must have excellent oral and written communication skills
Excellent customer service; customer driven approach and proven experience handling disputes and resolution
Intermediate or above Microsoft Office proficiency required
Strong organizational, planning and administrative skills required
High attention to detail
Prior experience with TMW (or similar transportation services software) desired, but not required.
Automotive or parts aptitude/experience a plus, not required
Working Conditions:
Are you ready to advance your career as a Quality Assurance Specialist with Amerit Fleet Solutions? Apply Today!
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Permanent