Front Desk Agent

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

Help create the famous Southern hospitality Charleston is known for! Ranked as a South's #1 Best City of 2022 by Southern Living, Charleston is famous for its picturesque streets and a vibrant hospitality experience! At the Hyatt Place/Hyatt House Charleston/Historic District we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hyatt Place/Hyatt House Charleston/Historic District can mean for you!

Overview:

FRONT DESK AGENT

$500 Sign On Bonus After 90 days!

Elevate your career to new heights and join our team at the Hyatt Place Hyatt House Charleston.

POSITION SUMMARY

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

ESSENTIAL FUNCTIONS

Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.

Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

On time and at work when scheduled and in proper uniform.

Attend department meetings as scheduled.

Consistent professional and positive attitude and actions when communicating with guests and associates.

Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

We offer our associates the following incredible benefits:

$500 Sign-On Bonus: $250 after 60 Days, $250 after 90 days

Associate Referral Bonus

Incentive Bonus Plans

Quarterly Bonus Program

Paid Time Off (PTO)

Unlimited PTO Rollover

PTO Cash Out Option

3 Sick Days

7 Paid Holidays

One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry

Company Paid Life & AD&D Insurance

401K Match

Free Associate Meals

Tuition Reimbursement

Hyatt Hotel Room Discounts Worldwide

Summer/Seasonal Work Available

Qualifications:

Education and Experience:

High school education or equivalent experience. Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Skills and Abilities:

Ability to understand and provide friendly guest service. Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.

Permanent