Guest Experience Manager

Report directly to the Restaurant Manager regarding day-to-day operations, providing comprehensive updates.

Exemplify exceptional customer service standards by promptly and courteously attending to guests, ensuring their dining experience is not just satisfactory but delightful.

Meticulously set up the restaurant for opening, ensuring that tables are meticulously arranged and prepared according to established standards.

Maintain an impeccable level of cleanliness and organization in the front-of-house area, creating a welcoming atmosphere for guests.

Extend a warm and genuine welcome to all arriving guests, setting a positive tone for their dining experience from the moment they enter.

Foster friendly and inviting interactions with prospective guests, ensuring a welcoming atmosphere for all.

Demonstrate an in-depth understanding of the menu, including daily specials, to offer informed recommendations and enhance the guest experience.

Thoroughly acquaint oneself with menu items and pricing to adeptly promote food sales and upsell offerings.

Proactively engage with guests to anticipate and fulfill their needs, ensuring prompt and exceptional service delivery.

Conduct attentive quality checks throughout guests' meals, promptly addressing any concerns to ensure satisfaction.

Professionally handle customer inquiries and concerns with grace and diplomacy, striving to exceed expectations in issue resolution.

Efficiently coordinate with the kitchen and other staff members to ensure seamless service flow and timely delivery of orders.

Execute general housekeeping and equipment maintenance duties with precision and attention to detail, upholding the restaurant's standards of excellence.

Vigilantly adhere to food hygiene and safety protocols, ensuring a clean and safe dining environment for guests and staff.

Foster a collaborative team environment by actively supporting and assisting fellow team members to deliver consistently high-quality service.

Demonstrate professionalism and discretion when addressing guest complaints or issues, promptly escalating matters to management while proactively seeking resolutions.

Requirements

At least 3 years of experience in guest relations or a related field.

Proficient in English with good communication and interpersonal skills.

Assertive and adaptable, with the ability to remain composed under pressure.

Strong team player with a customer service-oriented mindset.

Basic knowledge of cocktails is advantageous.

Willingness to work split shifts, weekends, and public holidays.

Experience in hotel or fine dining concepts will be advantageous

Additional information:

Working Day / Time:

-Split Shift: 9.30am to 2.30pm, 5.30pm to 9.30pm

-Split Shift: 10am to 2pm, 5pm to 10pm

-Day Shift: 10am to 10pm or 11am to 10pm.

Salary up to $3500

Located in Midtown Gucco

GMP Recruitment Services (S) Pte Ltd EA Licence: 09C3051 Remus Gan Registration No: R21102972