LCL Delivery Partner

In this role, you will

Deliver an excellent customer rapport with our Maersk LCL customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.

Closely collaborate with other teams within and across the areas. Act as the first point of contact for customers and actively build strong relationships with customers. - Deliver an excellent customer service to our Maersk LCL customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.

Key Responsibilities

Be one of the primary point of contact for LCL executional activities in the country . Actively build strong relationships with customers and gain an understanding of their business, service needs and desires.

Collaborate with the team to achieve best-in-class Customer delivery service.

Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders for LCL business.

Identify and execute upselling opportunities, driving value through the network.

Receive and confirm bookings received from vendors/customer as nominated in timely manner.

Ensure to follow Maersk’s global guideline for operations activities.

Ensure the systems related KPIs meet requirements (timeline and correctness of Kewill update, SAP, ICB, etc.).

Prepare operational reports and submitted to Team Leader / Manager.

Participating in daily huddle meeting and sharing updates.

Carry out ad-hoc tasks assigned by Team Leader / Manager.

We Are Looking For:

At least 2-5 years' experience in shipping / logistics industry, familiar with import /export. Preferably with exposure in LCL.

Comprehensive English communication, both verbal and written.

Ability to remain calm under pressure and handle challenging situations with patience.

Dedication to continuous learning and growth, proactively pursuing chances to improve skills, refine processes, and maximize efficiency.

#LI-DNI

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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R105397