Customer Productivity Consultant

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID :15760

Employment Type :Full Time

Job Category :Customer Solutions

Work Location :Springfield, MA

State or Province :Massachusetts (US-MA)

Potential Work Location :

BRIEF POSITION SUMMARY:

The Customer Productivity Consultant (CPC) is responsible for driving supporting MSC’s sales teams with customer solutions and service program recommendations, descriptions and proposals. This includes customer qualification and discovery, the recommendation of MSC solutions based on utilizing MSC’s Business Needs Analysis methodology, the measuring and monitoring implemented program performance, and field sales training and coaching. The objective is to position MSC as supply chain/Inventory/ procurement experts i.e. Trusted Advisors when developing and recommending solutions to our targeted customer segments. The CPC acts as a Solutions Consultant and is responsible for partnering with MSC Sales associates to win large/new/incremental business as well as to protect existing business.

Provides MSC’s sales teams with deep knowledge in customer solutions and various service programs. Works on complex business issues requiring advanced technical and industry knowledge. Drives sales by influencing C suite executives within the targeted customer segment by building strong and trusted relationships. Gains credibility by demonstrating revenue growth.

In accordance with MSC’s go-to-market strategy of “Built to make you better”, the CPC will rely on Challenger skills and will follow the MRO-Go process, sharing disruptive insights with customers in demonstrating their solutions expertise. The CPC’s will spend the majority of their time on large $500K+ per site opportunities, while developing additional approaches to secure smaller opportunities including training materials, on-line self-help / assessment tools and other “plays” to assist and develop sales in winning new business.

Solutions recommendations can/will include Inventory & Crib Management, Procurement Process Efficiencies and data governance. CPC’s are expected to be experts on ALL MSC solutions, including Inventory and Supply Chain Management as well as Digital and Electronic solutions.

DUTIES and RESPONSIBILITIES:

Responsible for increasing Solution sales ~3M to 5M annually within region working closely with sales leadership and sellers to identify and close new solution sales opportunities

Partners with and coaches’ sales teams to identify and qualify solution opportunities using MRO Go and Challenger methodology

Ability to present MSC Solution offering and value prop to C-level customer contacts both virtually and in person

Expert-level knowledge of MSC’s disruptive insights, Challenger selling methodology, and how MSC’s solutions contribute to improved customer performance is expected

Determines appropriate response to opportunities after initial qualification

Works with Customer Solutions Manager, National Account Managers, Business Development, and Regional Manager to maintain a current working priority list and backlog

Once selected to conduct a Business Needs Analysis, interfaces with customers on pre-call overview and description of Needs Analysis site evaluations

Engages with our Enterprise corporate contacts and aligns with RCPC team for site assessments and analysis

Requests required information from customer and sales team to perform the BNA

Leads team in the on-site discovery of customer needs – current and future state

Performs Data Analysis as required in support of site evaluations and proposals (i.e. ABC methodology)

Designs an MSC solution proposal in support of customer requirements and ensuring MSC’s profitability, operational, technical and business objectives are met

Presents solution in conjunction with the sales team to customers advocating MSC’s value proposition

Stays close to industry developments, supply chain enhancement, latest Inventory management practices, etc.

Attend Industry Trade Shows as necessary (i.e. IMTS) as a solutions expert to support sales team

Works cross functionally with multiple teams to ensure alignment to capabilities and processes

Offers guidance, as required, regarding awarded business and/or solutions implementation

Measures and monitors implemented solutions and service program performance

Evaluates and validates all potential On-Site engagements

Assists in erosion mitigation activities within our National Account team

Maintains thorough understanding of all MSC Inventory and Supply Chain and Digital/Electronic solutions

Provides solution and services program training and coaching to sales managers and sellers

Completes deliverables on time, as required by internal and external customers

Seeks out continuous improvement opportunities within MSC’s processes, as well as customer processes

Fosters the MSC culture throughout the company to ensure fulfillment of MSC’s mission and vision

Participates in special projects and performs additional duties as required

EDUCATION and EXPERIENCE:

Bachelor’s degree or equivalent work experience required; MBA is preferred

Five (5) to eight (8) years of experience or equivalent in manufacturing, materials management, Supply Chain management and Industrial Distribution required

Three (3) years consulting or sales experience in Industrial distribution, supply chain or inventory management required

Coaching and/or training experience required

Proficiency working with MS Excel, Word and PowerPoint, as well as mobile technologies required

Process evaluation and experience or equivalent work experience preferred

Lean / 6Sigma experience or equivalent work experience preferred Management experience preferred

AS400 experience preferred.

SKILLS:

Ability to present to, communicate with, and engage executive-level customer contacts required

Experience working in a lead role on one or more projects required

P&L management and knowledge required

Excellent analytical skills and ability to think conceptually are required

Problem solving ability is required

Strong knowledge of MSC’s disruptive insights, Challenger selling methodology, and how MSC’s solutions contribute to improved customer performance

Working knowledge of the Industrial Distribution industry and MSC supply chain services and solutions

Thorough understanding of Supply Chain operations

Self-starter attitude; ability to perform strongly without constant supervision

Highly organized and detail-oriented

Excellent interpersonal communication skills required, as well as written and verbal required

Excellent organization and time management skills are required

Excellent presentation skills required

OTHER REQUIREMENTS:

A valid driver’s license and the ability to travel 50% or more is required

Telework

Compensation starting at $110,172 - $169510 / year and up dependent on candidate location and experience.

Why MSC

People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.