HCP Engagement Specialist

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The HCP (Health Care Professional) Engagement Specialist is the client liaison and project leader for programs which will have a strong focus on Health Care Professional attended meetings, such as Advisory Boards and single engagements.

This individual manages overall coordination of HCP events or engagements from an operational perspective, while providing unparalleled levels of customer service for HCP.

Responsible for client budget management and forecasting budget.

Primary Responsibilities

50% - TOV Reporting & Financial Management: Monitors project expenses and budget. Responsible for processing all expense reimbursements & payments for HCP attendees, ensuring all are within client guidelines. Responsible for timely and accurate program reconciliation to complete HCP transfer of value reporting. Responsible for program forecasting and updating financial systems. Manages overall program budget, changes and savings, communicates to client. Negotiates supplier pricing, contract terms and service offerings through RFP, bid analysis and recommendations to client. Manages cancellation costs or any additional scope change agreements. Initiates supplier payments, client invoices. Manages positive net funding on assigned programs. Works with accounting on post program reconciliation of all third party spend in order to complete final bill. Reviews final billing prior to final client invoicing.

30% - Relationship Management: Independently interfaces with day-to-day client contact to ensure business objectives and people impressions are executed. Provides high touch personalized service for Health Care Professionals (HCP). Works with the Maritz Guest Services Department and HCPs to communicate flight requirements for program and ensure all travel arrangements are within compliance.. Support HCP Contracting Specialist initiating and executing consulting agreements.

Maintains standard process and event specifications. Conducts regularly scheduled status meetings from pre-planning through program operation with client and stakeholders. Acts as project team leader, communicates program requirements to team. Provides onsite leadership and support to clients, suppliers, and facilities to ensure all functions or programs occur as planned while monitoring service levels and resolving challenges.

20% - Project & Experience: Manages overall project timeline and deliverables including client expectations, business objectives. Manages and negotiates items including, audio-visual,, hotel, DMCs, air and third-party contracts. Monitors attrition dates, cancellation policies; ensures contracted services are executed. Coordinates and attends site inspections. May coordinate/support food and beverage, transportation, hotels, activities, meetings, registration, air, VIP logistics, emergency preparedness and staffing. Manage client liabilities throughout project and on-site. May assist with development of proposals and deliverables on renewal business. Provide expertise on destinations, hotels and other services. Represent Event Management on committees and transformation projects. Responsible for understanding and communicating established Health Care Professional (HCP) Meeting guidelines to the meeting stakeholder, as well as the HCP.

Works on special projects as assigned by Manager.

Internal and External Contacts: Manages external relationships with clients, including Disclosure Management Department and all third-party companies/suppliers. Working relationships and regular interaction with internal partner teams which could include but is not limited to: HCP Compliance Analyst, Contracting Specialists, Sales/Account Management, Design Studio, Creative, Guest Services, Registration, Supplier Relations, Housing/Sourcing, Accounting, Project Management and On-Site Operations.

Qualifications

1. Bachelor’s degree or equivalent experience required. PMP (Professional Meeting Planner), CMP (Certified Meeting Planner), CIS, CITP, HMCC, DES certification desired.

2. 3+ years of experience in Pharmaceutical meeting/event planning (HCP attended meetings)

3. Strong knowledge of program/event design, management, and budget maintenance. Exposure to project planning/forecasting financial implications.

4. Prior successful experience in providing personal and exceptional experiences to event guests and developing and maintaining key client relationships.

5. Professional oral presentation and writing skills required.

6. Prior experience in effectively handling multiple projects/demands.

7. Excellent computer skills, knowledge of Microsoft Office tools, Meetings Management & Digital Event Technology & ability to learn new technology quickly.

8. Ability to travel up to 25% of time required.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling or by sending an email to .

R14149

Remote/Remotely/Tele/Telecommute/From home