Reservations Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Reservations Manager

Four Seasons Hotel Riyadh at Kingdom Centre is looking for Saudi Nationals.

The Four Seasons Hotel Riyadh is looking for a Reservations Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

What you will do

Manage the day to day operation of the reservations department (function as resource for reservations sales agents; handle reservations sales calls; problem and conflict resolution; scheduling)

Operate and manage a Property Management System;

Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue;

Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function;

Produce, analyze the following reports and recommend appropriate action to maximize revenue: Daily/Weekly Occupancy Reports. Assist the Director of Revenue with the following: budgeting; yield strategy; forecasting and rate discussions;

Assist the Director of Revenue with the production and publishing of the monthly analysis/report summarizing the month end reservations activity;

Establish and/or manage the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program;

Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency;

Display a high level of integrity and professionalism at all times in all dealing with guests and employees;

Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested; Yield, Forecast, Department, Pre-Con’s, Board of Operations.

The ideal candidate will:

Proficient in Arabic and English language (speaking, reading, writing).

Previous experience of 2 years required in the Hospitality Industry and Rooms Division, preferably with at least one year in management role and Reservations knowledge.

College education or equivalent experience

Exceptional organizational skills and abilities as well as detail-oriented and committed to a high degree of accuracy.

Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed

A hands-on person who is proactive, driven, and resourceful.

High attention to detail and customer service skills

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Employee Assistance Program

Complimentary Rooms

We look forward to receiving your application!

Learn more about what it is like to work at Four Seasons, visit us:

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