Host/Hostess

Job Description

Description:

POSITION SUMMARY: The host/hostess welcomes guests and seats them at tables.

KEY RESPONSIBILITIES:

Provide guests with menus

Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings

Speak with guests to ensure satisfaction with food and service, or to respond to questions and complaints

Answer telephone calls and respond to inquiries or transfers calls

Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests’ concerns are addressed

Inspect dining and serving areas to ensure cleanliness and proper setup

Inform guests of establishment specialties and features

Receive and record guests' dining reservations

Inspect restrooms for cleanliness and availability of supplies and cleans restrooms when necessary

QUALIFICATIONS/SKILLS:

Excellent communication skills to connect effectively with customers and co-workers

Possess the ethics and positive attitude that support our values and culture

Ability to multi-task, prioritize, and organize

EDUCATION AND/OR EXPERIENCE:

Must be at least 21 years of age

Minimum of 1 years’ experience

ESSENTIAL PHYSICAL FUNCTIONS:

Must have the ability/stamina to work a minimum of 20 hours a week.

Ability to stand/walk for 8-10 hours per day.

Must be able to lift and carry up to 50 lbs.

Will frequently reach, feel, bend, stoop and carry

Must be able to work in both warm and cool environments, indoors and outdoors.

Must be able to tolerate higher levels of noise from music and guest traffic.

Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Requirements: