Dispatcher

Job Description

Salary: $16-$17 per hour

DISPATCHER (for RTMC)

Lucent Group, Inc. (LGI) is seeking Dispatchers, (FT- 10p-6am) to support the Regional Transportation Management Center (RTMC) in Tampa, Florida.

The RTMC employs advanced Intelligent Transportation Systems (ITS) tools such as cameras and dynamic messaging signs to oversee roadway conditions and disseminate traveler information within Florida DOT D7. RTMC.

SUMMARY OF POSITION

Dispatchers collaborate with partner agencies to facilitate swift responses to incidents and ensure expedited roadway clearance using audio and video surveillance. Working with cutting-edge technology including traffic signals, CCTV monitoring systems, and freeway management, Dispatchers play a crucial role in coordinating Road Rangers and managing express lanes, among other essential roadway functions. Utilizing specialized software tailored for the Florida Department of Transportation (FDOT), Dispatchers diligently monitor and manage traffic flow and incidents.

REQUIREMENTS FOR IDEAL CANDIDATE

High School Diploma/Equivalent

Work hours: 10:00pm-06:00am

Dispatch experience.

6 months experience with MS Office, databases, and other computer software

Data entry and customer service experience

Technical skills experience

Surveillance and CCTV experience

Transportation industry experience, preferred.

Ability and interest to attend a minimum of a 4-week training session.

Monday through Friday, 8:00am-4:00pm

Open to support shift rotation for weekdays, holidays, and weekends.

Ability to work in a team,

Ability to prioritize and multi-task.

Ability to thrive in a fast-paced work environment.

Punctual and dependable

Excellent verbal and computer skills

Ability to take directions and follow detailed procedures.

Pass a State Law Enforcement Background Check and required Drug Screen

Adhere to all Lucent policies and procedures.

TOTAL REWARDS:

Biweekly pay

Health and welfare benefits:

Medical, dental, vision

Disability Insurance

Employee Assistance Program

Life Insurance-

401k

Tuition Reimbursement

Paid Time Off

Ten (10) paid holidays

LUCENT GROUP, INC. CULTURE EXPECTATION

At Lucent Group Inc, we believe in creating a best-in-class employee experience and culture which includes diversity as a fundamental value and a strategic advantage. We are committed to fostering an inclusive environment where all individuals feel respected, valued, and empowered to bring their authentic selves to work. We recognize that diversity encompasses a wide range of characteristics, including but not limited to race, ethnicity, gender identity, sexual orientation, age, disability, religion, nationality, and socio-economic background.

LGI’s supports a team approach focused on inclusion which fosters growth and development. Trust, reliability and dependability are the expectations of all employees.