Service Coordinator - Roofing

Job Description

Salary: 44,000 DOE

About Us

We are a commercial roofing provider that services the south east Michigan area. We provide repair and new roof installation services to commercial customers. We operate based on a set of (5) core values: Do what's best for the customer, support your team, go home safe, say/do 100% and always improving.

About the Position

The Service Coordinator is the nucleus of our Service Department. Typical responsibilities include but are not limited to:

· Communicate with customers to understand their service needs and provide updates on service requests.

· Maintain service records and documentation in our web-based system (FCS)

· Scheduling of service visits and communicating with customers about scheduling.

· Finalizing invoices (proof reading, fixing issues and publishing).

· Sending out daily schedule.

· Creating proposals/estimates.

· Answering customer questions about services rendered or proposals.

· Performing administrative tasks within (FCS).

· Collaborate with the service team to ensure quality workmanship and customer satisfaction.

· Finalizing timecards to be processed for payroll.

· Completing General Contractor prequalification packets.

· Assisting Service Manager.

· General Administrative Support.

· Take ownership of issues and drive them to ground.

About You

You must have prior success in providing stellar customer service in a service industry-related capacity. You must be willing to learn our processes/systems. You will need to be excellent at keeping organized in a face paced environment and have a continued desire to learn. You should be driven, tech savvy, a fast learner, problem solver, critical thinker, analytical/attention to detail and appreciate autonomy.

Resume must reflect 4+ years’ experience in:

· Office setting

· Customer Service

· Detail oriented data entry

· Working with technology such as Excel, Word, Adobe PDF, and Gmail

Any experience in the following is a bonus but not necessary:

· Roofing

· Service-related industry dispatching

· FCS platform

· Project management/estimating

The Schedule

Typical working hours are Monday-Friday 7am-4pm. Full time on-site position.

Benefits

· 6 paid holidays after 90 days.

· PTO

· Medical/Dental/Vision benefits

· 401(k) matching

· Performance based bonus opportunities

· Employee/Customer referral bonuses

Pay negotiable based on experience, starting at $44,000 per year