Translator / Administrative Assistant - Behavioral Health

Job Description

Salary: $14.56

EOE Statement

At HOPE, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer.

SUMMARY

Under direct supervision; works with specialty programs, staff, and community stake holders in Spanish translation, report preparation, program contract billing, file maintenance, meeting preparation and minute transcription, scheduling appointments, reception and phone coverage, and other duties as detailed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Adheres to agency policy and procedures, CARF and DMHSAS standards and criteria, federal and state confidentiality rules and regulations and any special funding source requirements.

Provides administrative support services to specialty programs and to team members.

Provides Spanish translation as requested for the agency. This will require travel to other locations to provide assistance.

Helps to translate program materials, documents, and other agency information for bi-lingual programs. Is responsible for the organization and display of printed materials.

Organizes meetings, prepares the meeting venue, and may take and maintain minutes.

Develops and maintains reports as requested.

Is responsible for working with program contracts to ensure documentation and billing deadlines are met by program staff and enhancing the efficiency of the programs and/or services provided to agency consumers and to agency contract funders.

Works with any program and or staff as designated by direct supervisor.

May assist in the organization, writing and preparation of federal and state grants.

Helps to develop and maintain systems that help programs and staff to be professionally organized and efficient.

Provides and promotes a positive environment as the first contact for many of our consumers.

Ensures the environment is clean, supplies are maintained, and the needs of the programs and staff are met. Ensures meeting rooms, break rooms, kitchen, and waiting rooms are kept tidy and clean.

Reports any maintenance issues to the maintenance email or call line or to direct supervisor.

Ensures the building is open on time and closed at the end of the day.

Distributes incoming mail and/or faxes for program unit(s) assigned.

Composes and types professional correspondence.

Maintains a professional file system for correspondence and other program records.

May assist in maintaining data base information and prepare reports for review by Directors, Coordinators, or supervisor.

Demonstrates professional and welcoming communication skills for the answering of telephones and provides information to callers or routes the call to the appropriate staff.

Maintains schedules for staff in program unit(s) assigned.

Greets visitors, ascertains nature of business, and conducts visitors to appropriate person.

Assists programs and staff with agency equipment and technology.

Supports and promotes a service environment for individuals in need of behavioral health and/or co-occurring services that are recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives. Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives.

Provides coverage for other support positions during breaks, lunch or absences as assigned.

May assist in performance of routine duties related to other positions within the management information and support services unit, as time allows and/or as assigned.

Performs other related routine duties, as assigned.

Travel will be required for agency-related business; reimbursement will be made according to agency policies and procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to speak and write fluent Spanish and perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School or GED, Business Related Training, BA or 2-year related experience; or

Equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

May be required to obtain and maintain First Aid and CPR certification.

LANGUAGE SKILLS

Must speak and write fluent Spanish. Ability to read and interpret documents such as contracts, policy and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must have professional oral and written communication skills.