Airline Affairs Manager - PS ATL

Job Description

Who We Are

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.

Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.

PS aims to be in every major airport in the US.

The Role: Airline Affairs Manager (AAM), Based on-site at PS Terminal: ATL

This is a role for a leadership position. Reports to the Managing Director working in collaboration with

each location under the guidance of the VP of Airport Development.

Responsibilities & Expectations

• Build and maintain relationships with airlines locally at ATL airport.

• Coordinate with local Airline Managers to agree service standards.

• Ensure close liaison and cooperation between PS Associates and airlines on all matters for

effective daily operations.

• Create and update airline SOPs and records, working with Training and Compliance to ensure

that these are effectively trained and implemented.

• Attend regular airport/airline forums i.e.,

ATL - AVSEC, CBP Stakeholder, etc.

• Conduct regular meetings with customer airlines for service feedback and improvements.

• Investigate complaints and resolve issues raised by airlines to provide closure and achieve

service recovery.

• Work with airlines and PS Training and Compliance to identify and implement airline training

needs for PS Associates.

• Ensure all departments are updated on new instructions and requirements for airlines.

• Maintain a monthly inventory (stationery requirements) for each airline to avoid any last-minute

shortages.

Required Skills:

• Minimum of 5 years of experience working in a managerial/leadership position within the airlines industry.

• Proven experience of working in cross-organizational, multi-cultural teams.

• Sound working knowledge of PS and airlines’ operations.

• A driver of change and improvement

• Proficient in verbal and written communications at all levels.

• Strong planning & organization skills.

• Must have excellent people skills.

• Must have excellent customer service skills.

• IT capabilities; MS Office.

Full-Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term

disability.

• 401K retirement plan with company matching.

• Health and Dependent Care FSA and HSA with company matching.

• Merit-based raises and bonuses

• Self-Managed Unlimited PTO

• Monthly Health & Wellness and phone reimbursement

• Tier 2 Manager’s PS Use benefits.

• A great career path with promotion opportunities.

This is a full-time Exempt role. The salary range will be disclosed upon request.

PS is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an

inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS

considers for employment qualified applicants with criminal histories consistent with applicable

federal, state, and local law