Document Management Services Representative

Job Description

Position Purpose (Mission)

Manage the document intake process to retrieve and route all required documentation supporting the scheduling and pre-authorization workflows. This will include communication with respective centers and support staff to maximize obtaining correct patient information. In addition, provide patient account management by merging duplicate patient accounts while maintaining the most current demographic information and ensuring patient chart accuracy.

Responsibilities, Duties, Functions, Tasks (Outcomes)

Process all incoming documents to ensure referrals, clinical information, and authorization information are linked with patient accounts

Communicate with Collator Team Leader, Supervisor, or Manager for any triage or concerns related to document intake

Provide accurate input of data and maintain vital patient account information

Verify entered data by reviewing and correcting information

Contribute to all center collators (as needed) to support all intake efficiency

Assist in duplicate patient account merges and verify correct account has the most current patient demographic information

Supports and completes all other job requirements or business needs as instructed by Collator Team Supervisor / Manager and/or Director of Consumer Experience

Demonstrate strong computer skills, typing speed and accuracy, and attention to details

Other duties as assigned.

Requirements

Education:

High School Diploma or GED

Prior Experience:

1-2+ years of experience in a healthcare setting

Special Qualifications:

High-Level Typing Accuracy: 40 WPM or more and data entry precision

Knowledge and understanding of front desk operations

Knowledge and understanding of scheduling operations

Data processing experience preferred

About MedQuest Associates, Inc.

MedQuest Associates is a leading manager of outpatient diagnostic imaging facilities, with a network of imaging centers under management and a strategic focus on partnering with leading health systems. We operate and manage mobile Magnetic Resonance Imaging (MRI), Positron Emission Tomography/Computed Tomography (PET/CT), ultrasound and mammography imaging equipment. Diagnostic imaging supports other health care practices by using, MRI, CT, X-Ray, nuclear medicine and ultrasound technology to identify and diagnose a broad range of medical conditions. MedQuest provides full turnkey outpatient imaging center joint venture (JV) and management, including daily operations management, marketing, billing and collections, center development and all financial and other support functions.

MedQuest Associates offers competitive salaries and benefits packages. Please visit our website at to learn more about our company.