IT Field Engineer Indy

Job Opportunity: Field Engineer

Our client, a leader in providing cutting-edge technology solutions for public safety and child advocacy, is seeking a dedicated Field Engineer. As the 2023 SBDC Small Business of the Year and a MIRA Award nominee, they offer a dynamic work environment where your technical skills and commitment to community safety make a direct impact. This role demands a proactive professional who excels in delivering high-quality technical installations and outstanding customer service across various demanding environments.

Key Responsibilities:

Execute professional system installation and maintenance, both onsite and remotely, ensuring optimal performance and client satisfaction.

Adhere to and advocate for Technical Operations processes, including system documentation and SLA commitments; efficiently escalate unresolved issues as needed.

Collaborate closely with project management and customer experience teams to streamline scheduling, identify work process efficiencies, and manage project risks.

Engage with Sales and Engineering teams to support pre-sale activities, including system design evaluations and quote validations.

Develop and sustain excellent customer relationships, promoting referral opportunities through professionalism and technical prowess.

Provide diligent support to Technical Support and Implementation teams, aiding in troubleshooting and enhancing client interactions.