Customer Service Specialist

Job Description

ABF Security is currently in need of a Technical Customer Service Member. At ABF, we know our ability to succeed depends upon the people we employ. Leading-edge technology, the highest standards and outstanding people make ABF Security the employer of choice in our industry.

Job Responsibilities:

The selected candidate will be able to troubleshoot, report, schedule, and answer general technical questions.

Create, process and track all service calls

Distribute work orders to all technicians

Schedule service appointments with customers

Respond to daily service desk emails

Escalate problems and reassign calls when appropriate

Accurately report service data

Maintain effective communication with service team members

Develop working knowledge of all operating standards, practices, and procedures

Provide customer contact for all post-installation problems

The successful candidate will possess or demonstrate the following attributes:

At least 6 months of technical customer service experience is preferred

Exceptional communication and customer service skills

Superior critical thinking skills

High school diploma or equivalent

Must be self-motivated as well as thrive being part of a high energy, goal oriented team.

Comprehensive and Competitive Compensation and Benefits:

Benefits include paid holidays, paid vacation and sick time, medical, dental, vision, life, disability, 401(k), profit sharing and more!

An Equal Opportunity Employer

Women, Minorities, Veterans, and Disabled are encouraged to apply.

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