Resort Reservation Specialist

Do you enjoy working in sales and customer service roles? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Communities and embark on an exciting new opportunity! We are looking for a Resort Reservation Specialist to create a pleasant and engaging experience for our RV resort customers. If you have customer service experience, we want to talk to you!

OVERVIEW

Resort Reservation Specialists create a pleasant and engaging experience for our RV resort customers through inbound and outbound call efforts, complete site reservation transactions and sell vacation rental home reservations, vacation enhancers and upgrades.

JOB DUTIES

Field incoming web chats and phone calls from the resort hotline and field.

Guide incoming callers through the reservation process.

Advise customers through the customer experience process.

Educate guests on resort locations, amenities and bookings.

Meet and/or exceed targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly and monthly basis.

Ensure a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, reservation payments, and retaining knowledge of all company RV resorts and amenities.

Work with existing customers to obtain potential new customers through referral programs.

Maximize sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers.

Meet and/or exceed all reservation goals as assigned.

Adhere to all company policies regarding inbound and outbound calls.

Other duties as assigned.

REQUIREMENTS

High School Diploma or GED

Minimum of 1 year sales and customer service experience

Excellent customer service and organizational skills

Strong interpersonal and communication skills

Basic computer proficiency skills including the ability to use Microsoft Office Suite, email and internet

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family

Comprehensive Dental and Vision Plans

On-Site Fitness Center with Free Personal Training & Group Fitness Classes

Voluntary Health and Dependent Care Reimbursement Accounts

Life, Accidental Death & Dismemberment Insurance and Dependent Life

Short and Long-Term Disability Coverage

401(k) Plan with Sun matching contribution

Employee Assistance Program

Identity Theft Insurance

Legal Assistance Plan

Pet Insurance

Tuition Reimbursement program providing financial support to team members who further their formal education

Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation

Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child

Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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