Service Manager

Service Manager

Job Description:

The Service Manager is responsible for the day-to-day operation and management of the Main Dining Room, Grill Room, Lounge & Pool food and beverage service areas, as well as help in banquet operations. Responsibilities include:

· Manage a team of front of house staff including scheduling, training, and general supervision

· Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained

· Work as a server role in either the Main Dining Room or Grill Room

· Responsible for the correct operation of POS systems

· Maintenance of par levels for front of house items

· Providing excellent customer service to members & guests and excellent leadership to employees

· Enforce and monitor all health, safety, and sanitation standards in their area

· Assist with banquet function management

· Handle complaints according to provided guidelines

· Work closely with the Executive Chef and Bar Manager/Events Coordinator to provide a seamless experience

· Responsible for quality assurance of products leaving their outlets

Job Qualifications:

· 3+ years restaurant server experience

· Excellent customer service and interpersonal skills

· Knowledge of Microsoft applications including Word and Excel

· High standards of personal hygiene and personal appearances

· Ability to be on feet for several hours at a time

· Experience using POS systems

· Servsafe certified

· Must pass background check and pre-employment drug screen

· Must be available nights, weekends, and holidays

Position will work nights and some weekends

Compensation:

· $15 per hour plus additional pay from applicable service charges and gratuities to be paid weekly

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